When a call comes in, the screen on your Call Display compatible phone will display the name and number information of the caller. Because this service is always on, you never need to activate it.
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To use this feature, you require a Call Display compatible telephone with a display screen that can show the incoming calls.
When a call comes in, the screen on your Call Display compatible phone will display the name and number information of the caller. Because this service is always on, you never need to activate it.
Call Display Blocking allows you to block the delivery of your own telephone number on outgoing calls.
To block a number you must dial *67 before you make a call. This code will block the calling number for a single call only.
Call Forwarding allows you to forward all of your incoming calls to an alternate number, without ringing the subscriber phone first.
To Activate:
Pick up your phone and dial *72
Dial the number you are forwarding to. If you are forwarding to your cell phone, answer the call, then hang up so Call Forwarding will be activated. A call answered by voice mail will also activate this feature.
If the forwarded call is unanswered, you must hang up and follow the next steps to activate Call Forwarding.
Dial *72 again and dial the number you are forwarding to.
Call Forwarding is now activated
To Deactivate:
Pick up your phone and dial *73
Call Transfer allows you to call another party during an existing call, and transfer the call to the second party when the call is initiated by another party.
To Setup Call Transfer:
While on an existing call, press the FLASH or LINK button on your phone.
Dial the second telephone number.
You can hang up either before or after the second number answers.
The call will be transferred to their number.
Call Waiting notifies you that a second call is on the line and allows you to switch between the calls. The service is always enabled but you can disable it on a per-call basis.
Dial-Up internet users: Call Waiting may cause your internet connection to be dropped if you use Dial-Up internet. To avoid this, insert *70 before your Dial-Up number on the log-in prompt (the screen where you enter your password) to deactivate call waiting for an individual connection. The service cannot be deactivated while there is a call waiting. If you choose to disable this feature permanently, call us at 1-888-477-2177.
To Accept a Call Waiting call:
To Cancel Call Waiting:
Visual Call Waiting displays the calling name and telephone number of another incoming call as part of the notification that a second call is on the line.
There are no access codes for enabling, disabling or checking the Visual Call Waiting service.
Ident-a-Call allows you to have up to three additional phone numbers while retaining only one physical line. Calls to the additional numbers use the existing phone line, but have a distinctive ring tone for each number. Outgoing calls are made only from the primary number. The Ident-a-Call feature can be used:
To activate this feature and receive additional phone numbers, please call Customer Care at 1-888-477-2177.
Intercom feature allows a subscriber with multiple telephone extensions on their phone line to either call other extensions or transfer an incoming call between extensions. For example, this service might be used when a subscriber wishes to contact an extension in another building some distance away from the base phone.
To call another extension:
To transfer an incoming call to another extension:
Speed Calling allows one- or two-digit codes to be used as shortcuts for selected telephone numbers. You can quickly enter the code which is associated to the telephone number in your speed dial list.
To Set Up Speed Calling:
Three-Way Calling allows you to call another party when you have initiated the call and add the party, thus creating a three-way conversation.
To Make a Three-Way Call:
Your phone may not be ringing when people call your phone number, even if the calling party can hear ringing on their side. When this is happening, try the following steps:
Temporary Line Burial also known as a BSW.
When is line burial season?
How is the line buried?
How long will it take for my line to be buried?
What is required for the burial?
What should I do if there is a problem with my temporary line?
If your phone line is making noises that are making it difficult to use your phone, try these troubleshooting steps to solve the issue or at least diagnose it.
First answer these questions:
Once these questions have been answered, you can try the following:
If you have followed these steps and not been able to fix the issue, or require assistance, please call 1.877.327.4440.
Please be patient – We will ask similar questions as above to verify what has been done, and may ask you to repeat steps so that we can run tests on the line with and without equipment attached.
Before you start troubleshooting:
If there’s no dial tone on any phone, follow these instructions:
Account Codes allow you to assign outgoing calls with a numerical account code. Your phone bill will list long distance calls by account code. This is a very helpful feature for families wanting to track calls by family member or businesses wanting to differentiate calls between customers.
To establish your validated Account Codes, call us at 1-888-477-2177.
To make an outgoing call using Account Codes:
After dialling a number that requires an account code, you will hear either a continuous or a stutter dial tone, and must enter the account code before the call can be setup. If a code is not entered, or if the code is incorrect, an error announcement is played and the call is not connected. If more than a specified number of incorrect attempts are made when entering an account code, an error message is played and the account is locked. Subscribers cannot make any calls requiring an account code until the account is unlocked. The account can be unlocked by Wightman technicians.
Automatic Recall will tell you the number of the most recent incoming call and can optionally dial that number for you.
To Activate:
Busy Call Forwarding allows you to forward incoming calls to an alternative number when your line is busy. This feature can be set-up as either fixed or variable. If fixed, all calls will be forwarded to a pre-determined telephone number, pre-arranged with Wightman. If variable, you can specify the forwarding number each time the service is enabled.
To Activate – Fixed Busy Call Forwarding:
To Activate – Variable Busy Call Forwarding:
To De-Activate:
Delayed Call Forwarding allows you to forward incoming calls to an alternative number when your line is not answered. This feature can be set-up as either fixed or variable. If fixed, all calls will be forwarded to a pre-determined number pre-arranged with Wightman. If variable, you can specify the forwarding number each time the service is enabled.
To Activate Fixed Delayed Call Forwarding:
To Activate Variable Delayed Call Forwarding:
To De-Activate:
Selective Call Forwarding allows you to select a list of incoming telephone numbers whose calls will automatically be forwarded to an alternative telephone number.
Call Hold allows you to put a call on hold and then dial another number. You can then switch back to the first call and subsequently switch between the two callers.
To Use Call Hold:
If you attempt to dial a second number but the number you dial is not valid, you hear an error announcement, and you are then connected back to the original call.
If the caller you are talking to hangs up and you have another caller on hold, there is a period of silence (for disconnect timing) and you are then connected back to the on-hold call. You can press FLASH or LINK during the silence to be connected to the on-hold call immediately without waiting for disconnect timing.
If you hang up while you have a call on hold, your phone rings again, and you are connected to the held call when you pick up.
Anonymous Call Rejection automatically rejects all calls from numbers with withheld display information (i.e. telemarketers using unknown name and/or number display).
To Activate:
To De-Activate:
Selective Call Rejection allows you to select a list of numbers from which incoming calls are automatically rejected. A rejection announcement is played to the calling party.
To setup your list of incoming callers to reject:
To remove numbers:
Call Trace allows you to request a trace of the last incoming call you receive. The purpose of this feature is to report harassing or threatening calls and should be used in serious situations only. After using Call Trace, contact your local police service to report the trace and the police may then solicit the information from us. Due to current privacy laws, we cannot release the caller’s number or information to the customer.
To perform a trace:
Note: Call Trace may not work on all numbers and you will not be charged for unsuccessful attempts. If the trace was successful, there will be a $5 charge per trace whether or not the police investigate further.
Do Not Disturb allows you to block your line temporarily to prevent all incoming calls.
To Activate:
To De-Activate:
PIN change remotely allows you to change your personal identification number (PIN) used to access Call Forwarding or Toll Restriction. A PIN is provided to new subscribers by Wightman. It can be changed to any four-digit number.
To Activate:
Priority Call allows you to select a list of numbers from which incoming telephone calls will ring with a distinctive tone. This service also gives distinctive tones on Call Waiting for numbers selected for Priority Call.
To setup your list of Priority Callers:
Reminder Call allows you to schedule calls at a set time of day. An announcement is played when you answer. If the call is not answered, Reminder Call will try again.
To Activate an Individual Reminder Call:
To Activate a Regular Reminder Call:
To Disable all Regular Reminder Calls:
To Disable one Regular Reminder Call:
To Check Regular Reminder Calls:
Regular reminders conflict if they are set for the same time and their repeat options have a day in common. It is not possible to configure conflicting regular reminders.
Toll Restriction allows you to block outgoing calls to certain types of numbers from your line. These types of calls include:
To make a restricted call:
A message waiting indication will be provided by a stutter dial tone when you pick up the receiver and your phone’s message indicator will be flashing (on some models). This will not prevent you from making or receiving calls.
To set up for the first time from home:
Pick up the phone and dial *98. Enter the temporary PIN, which is your 8 digit account number, followed by # (if you do not know your account number, please call us at 1-888-477-2177). Enter a new PIN, any combination of 4 to 20 digits, not beginning with 0, followed by #. Record your name and telephone number. Record a greeting or use the system’s greeting. Press * to exit.
To change your personal greeting, PIN, or name:
Pick up the phone and dial *98 followed by your PIN, then #. Respond to the appropriate voice prompts.
To access remotely from another location:
Dial your home number. Your voicemail greeting will play. During your greeting, press *, your PIN, then #.
To access your Call Answer voice messages with any computer via our website:
Go to the Wightman website ‘Wightman.ca’ Click on ‘My Account’, ‘Voicemail’. Enter your 10 digit telephone number and PIN (Enter the temporary PIN that Wightman provided to you.). Click the Messages & Calls tab, then select the message you want to hear.
To automatically send your Call Answer voice messages to your email inbox see Voicemail to Email.
Voicemail to Email is an included part of Wightman’s Call Answer feature. Voicemail to Email sends a copy of any voice messages you receive to your email address in the form of an audio file.
To automatically send your Call Answer voice messages to your email inbox:
Wightman ONE is a feature that allows you to be easily contacted at any location. Calls can be programmed to ring at several numbers (such as your mobile, home phone, or office extension), or to ring simultaneously at each location. You are no longer limited to forwarding calls to one number; you can program calls to ring at many locations and you have the flexibility of setting and removing the programming yourself.
To access programming for Wightman ONE:
To Enable/Disable Wightman ONE from your telephone handset:
Wightman would like to ensure that you are aware of important differences in the way 911 service operates with a VoIP phone when compared with traditional telephone service.
With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. Do not risk sending police or ambulance services to the wrong location.
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 911 service.
Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately.
Wightman will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address.
You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 911 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.
Wightman’s terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please read these carefully. For a complete description of our VoIP 9-1-1 service, please see Wightman’s Terms of Service (for services forborne from regulation).
Remote Access allows an inbound caller to access your business’s phone system and make outbound calls through it by using an access code. This is one of the most common modes of illegal entry into a phone system. To limit the risk to your business, use passwords and authorization codes to access these features. If your business does not use these features, contact your system administrator or provider to ensure that these features are turned off.
Your phone system’s security is only as strong as the passwords used to access it. Follow these tips to make sure your passwords and authorization codes are not easily guessed:
It is a good idea to change your passwords and authorization codes at least four times a year. It’s also recommended that you change access/authorization codes whenever an employee (such as a network technician) leaves the company.
Automated attendants are another common entry point for unauthorized third parties. When the automated attendant “picks up,” fraudsters can dial 91XX or 9011. On many phone systems (if the
dial-out feature is active), this extension connects the caller to an outside long distance line. The best defence is to block 9XXX or 8XXX access codes and/or require an additional authorization code.
Closely monitoring your phone system will help you to catch suspicious activity early. Watch for unusual patterns or usage spikes in your PBX, voicemail, automated attendant, and toll-free systems. These may be indicators that someone is attempting to gain access to your phone system.
Please take the precautions listed above. Ultimately, any unauthorized calls made to or from your phone system equipment — whether by someone in your company or by a third party — are your responsibility. It is essential that you take steps to protect your business from phone fraud.
Phone Fraud also known as “Telecommunications Fraud” or “Toll Fraud” occurs whenever an unauthorized user gains access to and/or places fraudulent charges to your telephone system. It can take many forms from unwanted collect calls to voicemail hacking. Whatever method a fraudster may use, your business’s best defence is knowledge.
Wightman is implementing Universal Network-Level Call Block (UNCB).
UNCB will help to protect you against certain types of unsolicited calls by blocking calls when Call Display information is clearly inaccurate.
What type of calls are blocked?
These phone numbers often include various types of spam, unsolicited, unwanted phone calls, such as fake marketing (e.g. free security system offers), and they usually originate from telemarketers who are not registered with the National Do Not Call List (NDNCL).
These numbers can appear as a string of numbers, a random number, or the number of a person, company, or even a government entity. Telemarkers making sales calls to customers in Canada have an obligation to accurately identify themselves. Those using technology to purposefully change their Call Display with inaccurate, fake, or misleading information violate this requirement.
Universal Network-Level Call Block (UNCB) should help reduce the number of unsolicited calls that you receive, although it will not block all unsolicited calls.
Wightman will be implementing Universal Network-Level Call Block (UNCB) Fall 2019. You can read more about the CRTC policy on Network-Level Call Blocking here.
Implementation of universal network-level blocking
Mon – Fri: 8AM – 7PM
Sat: 10AM – 4PM
24 hours a day
7 days a week
365 days a year