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Arthur Fibre to the Home Launch FAQs

A. There are four ways:

  1. Sign up online at
  2. Call us at 1.877.863.4273 and press 4 for Arthur.
  3. Email at and we will send you the details you need.
  4. Visit us in person at 490 St. Andrew St. W, Fergus or 95 First Street, Unit B4, Orangeville.

A. To complete the form you’ll need your name, address, service address (if different), contact details, services you would like to add, and your signature. The Fibre to the Home Service Agreement gives us permission to:

  • Contact you to arrange for a site preview to determine the best location to bring fibre into your home.
  • Bring fibre from the street to your home/business.
  • Access your home/business to install the ONT and wiring as required.

We will send you our Fibre Agreement to sign that gives us your commitment to keep the services for 3 years. It’s advantageous to sign up as early as you can as you then lock your 3-year term in at the price as of the day you sign up.

A. Fibre to the Home uses glass fibre to carry communications signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable method of delivering internet, TV, and phone services.

A. Fibre optics provides the most robust, secure, and cost-effective solution for bringing truly high-speed internet to individual homes. It can manage significantly faster internet speeds over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Fibre optics offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies.

A. No. Subscription to only one service is required to have fibre installed. However, bundling all your services with Wightman should provide you with more savings.

A. No. The ONT does the job of a modem, but it is not wireless. If you would like to connect to the internet from any room in your home, Wightman offers a wireless router for only $4.95 per month.

A. Yes. However, bundling all your services with Wightman should provide you with more savings.

A. An ONT is powered by electricity but requires a battery in the event of a power outage. If you have telephone service, our battery will provide emergency power for several hours of talk time during an outage.

A. No. Fibre to the Home installation is free if you subscribe to our service during the initial construction period.

A. Customers who wait until after fibre construction is complete in their neighbourhood will incur an installation fee.

A. No. Current customers are required to sign up for our Fibre to the Home service. You can visit one of our offices, sign up online, call, or email us.

A. The commitment will be cancelled at no cost if you move from your current address.

A. No. Service providers have to cancel your account on the day you request and we can take care of this for you if you like. You will receive a final bill from your current provider and are responsible for returning any of their equipment that you are renting.

A. Yes, you can keep your current phone number. Wightman will port this phone number from your current provider on your behalf.

A. Main construction is now complete in Arthur, check our blog for updates on construction progress.

A. We will publish our progress on our website that gives a high level view. As we start the mainline construction, we will drop off bags with information on our services and describing the construction process. This letter indicates we will begin construction in the next week or so after delivery.

A. We are planning to cover the entire town with mainline fibre. There will be some addresses that getting a service line in is not possible and we may not be able to serve that location. This happens very rarely.

A. Stop in and see us, give us a call, or send an email and we can confirm for you.

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