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FAQ
Fibre to the Home Launch FAQs
Q. What are your store hours?
A. We will be open Monday to Friday 9:00AM to 5:00PM
Q. How do I sign up, and can I sign up before the store opens?
A. Choose one of the following contact-free options:
- Sign up online at wightman.ca/signup
- Call us at 1-888-477-2177
- Email at ftthsignup@wightman.ca and we will send you the details you need
Q. What is Fibre to the Home?
A. Fibre to the Home uses glass fibre to carry communications signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable method of delivering internet, TV, and phone services.
Q. Why is fibre better than copper lines, or wireless service?
A. Fibre optics provides the most robust, secure, and cost-effective solution for bringing truly high-speed internet to individual homes. It can manage significantly faster internet speeds over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Fibre optics offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies.
Q. Do I have to take phone, internet, and TV service to get fibre installed?
A. No. Subscription to only one service is required to have fibre installed. However, bundling all your services with Wightman should provide you with more savings.
Q. Will I still need an internet modem with Fibre to the Home?
A. No. The ONT does the job of a modem, but it is not wireless. If you would like to connect to the internet from any room in your home, Wightman offers a wireless router for only $4.95 per month.
Q. Can I keep my current television provider?
A. Yes. However, bundling all your services with Wightman should provide you with more savings.
Q. How is an ONT powered? Does it require a battery?
A. An ONT is powered by electricity but requires a battery in the event of a power outage. If you have telephone service, our battery will provide emergency power for several hours of talk time during an outage.
Q. Is there any cost to me for Fibre to the Home installation?
A. No. Fibre to the Home installation is free if you subscribe to our service during the initial construction period.
Q. What if I do not agree to have Fibre to the Home installed now and decide I want it later?
A. Customers who wait until after fibre construction is complete in their neighbourhood will incur an installation fee.
Q. If I’m already a Wightman customer, will you automatically fibre my home or business?
A. No. Current customers are required to sign up for our Fibre to the Home service. You can visit our office, sign up online, call, or email us.
Q. Can I keep my current phone number?
A. Yes, you can keep your current phone number. Wightman will port this phone number from your current provider on your behalf.
Q. When will you be on my street?
A. We will publish our progress on our website that gives a high level view. As we start the mainline construction, we will drop off bags with information on our services and describing the construction process. This letter indicates we will begin construction in the next week or so after delivery.
Q. Are you bringing fibre to the whole town?
A. We are planning to cover the entire town with mainline fibre. There will be some addresses that getting a service line in is not possible and we may not be able to serve that location. This happens very rarely.
Q. How do I know if my address will get fibre?
A. Give us a call, or send an email and we can look that up for you.
Contact Wightman for Support
Customer Care
1-888-477-2177
Mon – Fri: 8AM – 7PM
Sat: 10AM – 4PM
Technical Support
1-877-327-4440
24 hours a day
7 days a week
365 days a year