User Guides

Information in regards to equipment returns can be discussed with our Customer Care team at 1-888-477-2177 Monday to Friday 8:00AM – 7:00PM, Saturday 10:00AM – 4:00PM

Wightman offers convenient and simple options for you to pay your bill. Choose the method that suits you best:

• Sign up for e-billing through Wightman’s Self-Service Links at wightman.ca/my-wightman (click “Manage My Account”)
• Enroll in the pre-authorized payment plan through your bank or credit card. Call our Customer Care team to set this up for you
• Call our office to make a one-time credit card payment
• Online or Telephone banking through your bank or Financial Institution – you will need your 8 digit account number

You can do this with a call to our Customer Care team or through our self serve online:

• Call 1-888-477-2177 Monday to Friday 8:00AM – 7:00PM and Saturday 10:00AM – 4:00PM
• Log into your Smarthub account to access and manage your channels anytime.
  You can access SmartHub through My Wightman
• For TV related issues visit our support page

For any questions about Wightman Fibre to the Home construction:

• Call us at 1-877-863-4273
• Send your question(s) by email:  Arthur residents: fttharthur@wightman.ca, Stratford residents: ftthstratford@wightman.ca, Fergus/Elora residents: ftthenquiry@wightman.ca Fordwich, Gorrie & Wroxeter residents: ftthenquiry@wightman.ca

If you are having issue with your mobile phone you can try to fix the issue by powering off your phone. Find helpful instructions in our Mobility support section here or our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.