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User Guides
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FAQ
Covid-19
I have equipment to return, where do I take it?
Information in regards to equipment returns can be discussed with our Customer Care team at 1-888-477-2177 Monday to Friday 8:00AM – 7:00PM, Saturday 10:00AM – 4:00PM
How do I pay my Bill?
Wightman offers convenient and simple options for you to pay your bill. Choose the method that suits you best:
- Sign up for e-billing through Wightman’s Self-Service Links at wightman.ca/my-wightman (click “Manage My Account”)
- Enroll in the pre-authorized payment plan through your bank or credit card. Call our Customer Care team to set this up for you
- Call our office to make a one-time credit card payment
- Online or Telephone banking through your bank or Financial Institution – you will need your 8 digit account number
I want to change my TV package?
You can do this with a call to our Customer Care team or through our self serve online:
- Call 1-888-477-2177 Monday to Friday 8:00AM – 7:00PM and Saturday 10:00AM – 4:00PM
- Log into your Smarthub account to access and manage your channels anytime.
You can access SmartHub through My Wightman - For TV related issues visit our support page
What is the update on Fibre to the Home construction and when can I be installed?
For any questions about Wightman Fibre to the Home construction:
- Call us at 1-877-863-4273
- Send your question(s) by email: Arthur residents: fttharthur@wightman.ca, Stratford residents: ftthstratford@wightman.ca, Fergus/Elora residents: ftthenquiry@wightman.ca Fordwich, Gorrie & Wroxeter residents: ftthenquiry@wightman.ca
I am having cell phone issues
If you are having issue with your mobile phone you can try to fix the issue by powering off your phone. Find helpful instructions in our Mobility support section here or our Technical Support team remains available 24/7/365 by calling 1-877-327-4440.
Contact Wightman for Support
Customer Care
1-888-477-2177
Mon – Fri: 8AM – 7PM
Sat: 10AM – 4PM
Technical Support
1-877-327-4440
24 hours a day
7 days a week
365 days a year