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Why can’t I see my 5G Wi-Fi network on some devices but can on others?

• Some devices, especially older ones are not compatible with the 5G Wi-Fi network so they will not be able to see the 5G Wi-Fi network.

To set up a second or additional Wightman email account, call our Customer Care Centre at 1-888-477-2177.

Logging in to Wightman Webmail:

1. Using a  web browser like Internet Explorer, Microsfot Edge, Google Chrome, or Firefox, go to https://webmail.wightman.ca.
2. You will be asked for a username and password. The user name will the first part of your email address, before the @ symbol; so if you’re email account is [email protected], your username is johnsmith. Your password will be your usual email password; if it is not working or you do not know it, please call Technical Support at 1-888-477-2177.

Receiving Email:

• Once you have logged into web mail, you will be automatically taken to the Inbox, which will show new messages.  Unread messages will be in bold.  You can open a message by double left clicking on it.  You can go back to the Inbox from reading a message by either clicking Inbox on the left hand side, or pressing the back button near the top left corner, next to Compose.
• Emails may be downloaded by computers or other devices if they are configured with POP3; if so, they may not show up in your Inbox.

Sending Email:

1. To send an email, click the Compose button near the top left corner; it will appear as a piece of paper with a pencil over it. This will open a new screen.
2. In the To field, enter the email account or accounts you wish to send a message from. Contacts saved in programs (ie Outlook or Windows Live Mail) will not be available.
3. Enter the Subject Line and the main body of the email as normal.
4. To send the email, click the icon across the top of a gray box with an envelope going into it, or click Send Message near the bottom left of the screen.

Every day, we receive reports of email scams. While email is a tool used by thousands of legitimate businesses, there are also thousands of fraudsters who use it to steal money, goods, and information from honest people.

The best ways to avoid becoming a victim of email fraud are:

• DON’T open the email or any attached files
• DON’T respond to the sender
• DON’T send money or personal information, even if it looks official or sounds urgent
• DO verify the sender and/or request is legitimate by calling the business or individual sending the email. Be sure to use a published phone number, and not any numbers listed in the email.
• DO report the email to the Canadian Anti-Fraud Centre
• DO contact police if you have been defrauded or suffered loss.

For information on email scams, computer viruses, and other fraudulent activity that Wightman is aware of, click here.

For more general information on email fraud, visit the Canadian Anti-Fraud Centre email scams page and check out this article.

1. Click on File, then Info, then Account Settings, and Account Settings.

2. Click New in the top-left corner.

3. On the Choose Email Service page, select Internet E-mail. Click Next.

4. Click to select the Manually configure server settings check box, then click Next.

5. Select Internet Email and click Next.

6. Fill in the boxes in the Internet E-mail Settings dialog box. Make sure that the Account Type setting is set to POP3.

1. Fill in your name, full e-mail address & password.
   • “Your Name” is the name shown to the receivers of your emails.
   • “E-mail Address” is your full Wightman email address.
   • “Account Type” must be POP3.
   • “Incoming mail server” is mail.wightman.ca
   • “Outgoing mail server (SMTP)” is also mail.wightman.ca
   • “Username” is the part of your Wightman email address that is before the @ ie: [email protected]
   • “Password” is the password you set up with a Wightman Customer Care rep when your email address was created.
2. Then click on More Settings.
   
   7. Click on the Outgoing Server tab.
   8. Ensure there is a check mark in – “My server requires authentication & use same as my incoming server”.
   9. Go to the Advanced tab.

– Ensure the Incoming server (POP3) port is “995”. Ensure that the check mark is on – “The server requires authentication”.

10. Click OK.

11. Click Next, follow the prompts to finish setting up your account, Click Next.Click Finish.

To set up an ‘Out of Office’ auto-reply email follow these steps:

• Login to your Wightman Webmail account here
• Click on Settings in the top-right corner
• Click on the Vacation/Forward Tab
• Check ‘Send a Notification’
• Enter a subject and a message
• If forwarding, make sure ‘Keep a Copy’ is checked, and enter the forwarding address(es)
• Click ‘Save’ at the the bottom of the screen

Remember to remove your ‘Out of Office’ reply when you get back.

Internet Usage is the amount of information transferred over your internet connection (i.e. web browsing, checking email, downloading and uploading files, streaming audio and video, etc.). Different online activities transfer different amounts of information. All the devices connected to the internet within your home contribute to your usage including desktop computers, notebook computers, smart phones, tablet computers, iPods and gaming consoles.

This depends on what you do on the internet and the size of the files you are downloading or uploading. 250 GB would equate to approximately, 64,000 songs per month, 300 standard definition movies per month or 80 high definition movies per month.

If your Netflix or YouTube content consistently takes a long time to load (or pausing to buffer), you may need to adjust your playback settings.

To find out how to adjust your Netflix playback settings, click here. (opens Netflix.com)

To find out how to adjust your YouTube playback settings, click here. (opens YouTube.com)

Try power cycling your modem and/or router:

1) Unplug the power to the modem and/or router.

2) Unplug the phone line from both the wall jack and the modem/router, then plug them back in.

3) Plug the power back in to the modem/router only.

4) Wait for the DSL light to go solid.

5) If there is a separate router, you can now plug the power back into it.

6) Ensure the internet is working by going to a few websites, preferably sites you have not been to before.

If the internet is still not working, please call Wightman Technical Support at 1.888.477.2177.