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We’ll help make your move as smooth as possible. Whether you’re moving within our service area or leaving it, let us know as early as you can so we can help avoid any interruptions to your services.
Contact us with your new address and move date.
We’ll schedule a technician if one is needed.
Keep your router and TV equipment with you.
Enjoy your services in your new home.
If you’re moving to another home within a Wightman service area, we’ll do our best to have your services ready at your new address.
🏠 Your New Address
📅 The Move In Date
⌛ Advanced Notice (Preferably more than 2 weeks)
Most moves require a technician appointment to install or activate your services. To help ensure everything is ready when you arrive at your new home, we recommend booking your move in advance. Additionally, please note that someone over the age of 18 must be present during the installation.
Your equipment may include items such as your Wi-Fi router, TV set-top boxes, and remotes. To help your installation go smoothly, please have these items available for your technician when they arrive.
If Wightman isn’t available at your new address, simply let us know your move-out date. That way, we can schedule your service cancellation and help make your transition as smooth as possible.
Your services are disconnected first thing in the morning on your selected cancellation date.
To avoid losing service too soon, we recommend choosing the day after you move out. This helps ensure you still have service while you’re packing and getting everything ready.
➡️Plan AheadFibre installation can take several weeks, so contacting us as soon as possible helps get the process underway before your move.
➡️No Extra Installation FeesThere are no additional fees for getting your home connected to our fibre network.
➡️Permission May Be RequiredWe may need permission from the current property owner to complete locates and begin the installation process. If permission isn’t available, the process can begin on your possession date.
If you’re renting any Wightman equipment, it must be returned after your services have been cancelled. Once your services are disconnected, we’ll provide details on how and when to return your equipment.
This includes:
🔌Don’t forget to include the power cords with the equipment when returning.
Click the plus signs below to find out where to drop off your rental equipment when cancelling your service. If you’re moving and keeping your Wightman services, however, you can bring your equipment with you instead.
Clifford- 100 Elora St N.
Hanover- 58 14th Avenue.
Fergus- 490 St Andrew St W.
Orangeville- 95 First Street.
Stratford-587 Huron Street, Unit 3.
Wightman100 Elora Street NorthP.O. Box 70Clifford, ON N0G 1M0
Please note that customers are responsible for shipping costs. A prepaid shipping label is not provided.
⚠️ You may notice equipment charges appear on your bill after your services have been cancelled.
Don’t worry—this is simply a reminder that your rental equipment has not yet been returned.
✅As soon as we receive your equipment, we’ll remove the charges, and then the appropriate credit will appear on your final bill.
📞1-888-477-2177
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Yes, to ensure everything goes smoothly, we require someone over the age of 18 to be present during any Wightman installation.
Yes. Unless we’ve told you otherwise, bring your Wightman equipment with you when you move. Once you arrive, keep your router, TV set-top boxes, and remotes unpacked and ready for your technician.
Installation or activation fees may apply depending on your new location and the services being moved. However, before your appointment, we’ll review any applicable costs with you so you know what to expect.
We recommend contacting us at least 2–3 weeks before your move so we can have your services ready when you move in. However, if you need service sooner, we’ll always do our very best to accommodate your schedule.
In most cases, yes! If your new home is within our service area, we’ll do our best to transfer your existing services. Then, if different options are available at your new address, we’ll help you choose the plan that’s right for you.
In most cases, yes. If you’re moving within the same local calling area, you can keep your existing phone number. Under CRTC rules, your phone number can be transferred (or “ported”) to your new address.
If you’re moving outside your local calling area, you’ll be assigned a new phone number. Home phone numbers are tied to specific geographic exchange areas, so they generally can’t be transferred to a different city or town.
Most moves require a technician to install or activate your services. When you book your move, we’ll let you know if an appointment is needed.
If you’re moving your Wightman services to your new home, bring your equipment with you unless we’ve instructed you otherwise. This typically includes your Wi-Fi router, TV set-top boxes, remotes, and power cords, so be sure to keep them together and easy to access.
If you’re moving outside our service area, contact us as soon as possible. Then, we’ll help you disconnect your services and explain any equipment return requirements.
We work hard to make your transition as smooth as possible. By scheduling your move in advance, you can help minimize any downtime.
Yes! When you move, you can review your current services and make changes if needed. Additionally, if new options are available at your new address, we’ll help you choose the services that best fit your needs.
No problem! To help us find a new time that works for you, please let us know as soon as possible. We’ll then do our best to reschedule your installation or activation.
For the smoothest installation experience, contact us as early as possible. That way, we can confirm service availability and identify any additional work that may be required ahead of time.
Yes! If you have possession of the home and it’s ready for installation, we can often arrange to have your services installed before moving day. However, please keep in mind that once your services are active, charges will begin to apply.
STEP 1
Check Availability
Enter your postal code and find out if Wightman is available in your home.
STEP 2
Choose your services
Explore your options and find the perfect plan that fits your lifestyle!
STEP 3
Connect
Sign up online, call us, or visit one of our locations.
Whether you have a question or need troubleshooting, we’re committed to ensuring your experience is smooth and hassle-free.
Customer Service
[email protected]
1-888-477-2177
Mon – Fri: 8AM – 7PM
Sat: 10AM – 4PM
Technical Support
24/7
365 days a year
Corporate Address
100 Elora St. North
PO BOX 70
Clifford, ON N0G 1MO