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Position/TitleCustomer Care Representative- OrangevilleJob ClassificationRegular Part TimeDepartmentCustomer CareDirect ReportManager, Customer Service Position Summary We are seeking a motivated Customer Care Representative to join our team in a Regular Part-Time (RPT) capacity. The schedule may include late shifts and weekend coverage. The successful candidate will provide exceptional customer service, assisting customers in-person, over the phone and via email, while promoting Wightman’s full suite of services. Duties and Responsibilities Greet Customers in person, on the phone and within email communications in a professional and friendly manner. Assist with outside office Sales activities when needed Answer all customer inquiries regarding pricing, their statements, pending orders or any general inquiries Act as a Wightman consultant on new and existing Customer needs for the positioning of our services and look for opportunities to upsell Able to provide information to a perspective new customer on any of our core services such as telephone, internet, television or mobility service. Able to use several other programs to activate service for a new customer as well as daily use of Email, Web Browser, Excel and Word. Schedule installations with our Field Technicians by reviewing the next available day/time and coordinating what works for the customer. Manage your Work Queue on a daily basis. Contact customers to schedule appointments as needed. Perform audits on any of our services as needed. Provision all new mobility sales as quickly and efficiently as possible. Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program. Responsible for understanding the health & safety policy and keeping their work area safe for themselves and others. Produce daily, weekly or monthly reports for Management, Departmental and Company updates. Work with Accounts Receivable and Marketing on Customer communications. Assist with returned equipment and new equipment and sales office inventory processing as required. Complete any other administrative tasks as requested. Core Competencies (Skills & Attributes) Organization, Planning and Implementation: Ability to learn our products and services as well as internal processes. Ability to understand and implement any process changes. Ability to make an excellent first impression in person and on the phone. Ability to work independently in a fast-paced environment. Ability to take the information provided to you and enter it into a service order clearly and concisely. Ability to multitask. Solid decision-making skills. Work with Customers to position our services and features to meet their needs. Computer Proficiency (Excel, Word, Microsoft Email) Exemplary attendance and punctuality. Goal and objective focused. Stay current with system information, changes and updates. Communication:  Superior listening skills.  Professional phone etiquette.  Ability to speak and write clearly and accurately.  Qualifications  Customer Service experience is required. Call Center experience in a Telecommunications environment (not mandatory). A background in sales and marketing would be an asset. Post-secondary education in business, sales or marketing would be an asset Working Conditions/Physical Demands  Operate in a 6-day-a-week environment Required to work at home shows or other local events that we would like to have a presence at. May be asked to deliver marketing material door-to-door May be asked to work on any day/time during an emergency Prolonged periods of sitting and use of a computer in a typical office environment May be required to work alone with minimum supervision How to Apply  To be considered for this opportunity, please send your resume and cover letter to: [email protected] Submission must be received by 5 pm on Friday, January 9th Wightman is an equal opportunity employer. We thank all that express interest in joining our team; however, only those candidates selected will be contacted regarding additional assessment stages.

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Position/TitleCustomer Care Representative-StratfordJob ClassificationRegular Part TimeDepartmentCustomer CareDirect ReportManager, Customer Service Position Summary We are seeking a motivated Customer Care Representative to join our team in a Regular Part-Time (RPT) capacity. The schedule may include late shifts and weekend coverage. The successful candidate will provide exceptional customer service, assisting customers in-person, over the phone and via email, while promoting Wightman’s full suite of services. Duties and Responsibilities Greet Customers in person, on the phone and within email communications in a professional and friendly manner. Assist with outside office Sales activities when needed Answer all customer inquiries regarding pricing, their statements, pending orders or any general inquiries Act as a Wightman consultant on new and existing Customer needs for the positioning of our services and look for opportunities to upsell Able to provide information to a perspective new customer on any of our core services such as telephone, internet, television or mobility service. Able to use several other programs to activate service for a new customer as well as daily use of Email, Web Browser, Excel and Word. Schedule installations with our Field Technicians by reviewing the next available day/time and coordinating what works for the customer. Manage your Work Queue on a daily basis. Contact customers to schedule appointments as needed. Perform audits on any of our services as needed. Provision all new mobility sales as quickly and efficiently as possible. Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program. Responsible for understanding the health & safety policy and keeping their work area safe for themselves and others. Produce daily, weekly or monthly reports for Management, Departmental and Company updates. Work with Accounts Receivable and Marketing on Customer communications. Assist with returned equipment and new equipment and sales office inventory processing as required. Complete any other administrative tasks as requested. Core Competencies (Skills & Attributes) Organization, Planning and Implementation: Ability to learn our products and services as well as internal processes. Ability to understand and implement any process changes. Ability to make an excellent first impression in person and on the phone. Ability to work independently in a fast-paced environment. Ability to take the information provided to you and enter it into a service order clearly and concisely. Ability to multitask. Solid decision-making skills. Work with Customers to position our services and features to meet their needs. Computer Proficiency (Excel, Word, Microsoft Email) Exemplary attendance and punctuality. Goal and objective focused. Stay current with system information, changes and updates. Communication:  Superior listening skills.  Professional phone etiquette.  Ability to speak and write clearly and accurately.  Qualifications  Customer Service experience is required. Call Center experience in a Telecommunications environment (not mandatory). A background in sales and marketing would be an asset. Post-secondary education in business, sales or marketing would be an asset Working Conditions/Physical Demands  Operate in a 6-day-a-week environment Required to work at home shows or other local events that we would like to have a presence at. May be asked to deliver marketing material door-to-door May be asked to work on any day/time during an emergency Prolonged periods of sitting and use of a computer in a typical office environment May be required to work alone with minimum supervision How to Apply  To be considered for this opportunity, please send your resume and cover letter to: [email protected] Submission must be received by 5 pm on Friday, January 9th Wightman is an equal opportunity employer. We thank all that express interest in joining our team; however, only those candidates selected will be contacted regarding additional assessment stages.

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