Protect Yourself from Scammers

It is important to understand and protect yourself from social engineering scams. Here’s how you can identify, handle and report fraud attempts of this nature.

Email Scams & Website Pop-ups (a.k.a Phishing)

Phishing is when a scammer sends emails or website pop-up windows pretending to be from a reputable company or organization in order to trick people into sharing personal information, such as passwords and credit card numbers.

What should I do if I’ve received a suspicious email from Wightman?

Do NOT respond to the email, open any attachments, or click on any links. Instead, you should forward the email to [email protected] or report it to us by phone at 1.888.477.2177

If you’ve already responded to a request for a Wightman username or password, we highly recommend that you change those items immediately. We can assist you with this, if you need help. Call our Technical Support Team at 1.888.477.2177

What should I do if I’ve received a suspicious email from another company?
Do NOT respond to the email, open any attachments, or click on any links. Instead, report it to the Canadian Anti-Fraud Centre:

• Online: https://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
• By Phone: 1.888.495.8501

If you want to learn more about known scams and scammer tactics take a look at The Canadian Anti-Fraud Centre website. Knowing what to look for is the best way to protect yourself.

Phone Scams (a.k.a.Vishing)

Vishing (short for “voice phishing”) is when a scammer calls or leaves voice messages pretending to be from a reputable company or organization in order to trick people into sharing personal information such as bank details or credit card numbers. “Vishers” may also ask for other forms of payment, such as gift cards to popular retailers.

Often the caller will offer you fake rate plans, lofty incentives, or “free money” if you take their survey or “confirm” your account by providing information like PINs, passwords, or account numbers. On the other hand, they may also threaten to foreclose your mortgage, repossess your car, or arrest you for tax evasion if you don’t give them what they want. In recent years, many have lost thousands of dollars by responding to fraudulent calls claiming to be from Canada Revenue.

Revenue Canada provides helpful tips on knowing if a phone call is from a legitimate Revenue Canada employee, which you can find here: https://www.canada.ca/en/revenue-agency/news/newsroom/tax-tips/tax-tips-2022/not-sure-cra-calling-here-how-to-find-out.html

What should I do if I’ve received a suspicious phone call from Wightman?

Do NOT provide personal information to any unsolicited caller. If possible, record the phone number that appeared on your Call Display, and then contact us at 1.888.477.2177 to report the incident. We will be able to tell you if the call was legitimate.

If you’ve already responded to a request for a Wightman username or password, we highly recommend that you change those items immediately. Again, we can assist you with this, if you need help. Call Wightman’s Technical Support Team at 1.888.477.2177 – we are available 24 hours per day.

What should I do if I’ve received a suspicious call from another company?

Do NOT provide personal information to any unsolicited caller. Instead, report it to the Canadian Anti-Fraud Centre:
• Report Online: https://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
• Report by Phone: 1.888.495.8501

If you want to learn more about known scams and scammer tactics take a look at The Canadian Anti-Fraud Centre website. Knowing what to look for is the best way to protect yourself.

Learn more about responding to fraud
For more information about protecting yourself against fraud, check out the following sites:
• Identity Theft and Identity Fraud Victim Assistance Guide: https://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-eng.htm
• Email Fraud/Phishing Information: https://www.rcmp-grc.gc.ca/scams-fraudes/phishing-eng.htm
• The Canadian Anti-Fraud Centre: https://www.antifraudcentre-centreantifraude.ca/index-eng.htm