Support Archive - Wightman Telecom

Android
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button
Make sure you have a network connection.

Go to Settings → Connections → Data Usage and make sure Mobile Data is checked and there is not a data limit blocking you.

Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Settings → Connections → Mobile Networks → Access point names

2) If an APN name exists, the blue dot beside the name means it is enabled. If the circle is empty, tap on it to turn it blue. If no APN exists tap on the Add symbol at the top right to add a new APN. If one does exist tap on the name to check the settings.
• Name field: ‘Wightman’
• APN field: ‘wap.wightman’
• Proxy, Port, Username, Password: Leave blank.
• Server field: Leave Blank
• MMSC field: http://mms.wightman.ca
• Multimedia Proxy/Port: Leave Blank
• MCC: 302
• MNC: 940
• Authentication type: Leave Blank
• APN type: Internet + MMS (please note, there should be 3 options when tapping on this, if a text box appears please leave blank)
• APN Protocol: IPv4
• APN roaming protocol: IPv4
• Bearer: Leave blank
• Mobile virtual network operator type: leave blank

3) Press the Home button to go back to the main screen.

Reboot your phone.
4) If all above troubleshooting fails, please call our tech support team 1.877.327.4440 to further diagnose the issue. Available 24 hours a day, 7 days a week, 365 days a year.
iOS (Apple)
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button.
Make sure you have a network connection.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Tap on Settings.

2) Tap on Cellular.

3) Tap on Cellular Data Options.

4) Tap on Cellular Network.

5) Data APN should be ‘internet.wightman’ MMSC should be ‘http://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.

6) Tap Home to go back to main screen.

7) Reboot your phone.

If all above troubleshooting fails, please call Technical Support at 1.877.327.4440 and we can further diagnose this issue.

Learn how to setup Closed Captioning in this video on your Wightman TV Service

Watch this video below to learn how to turn on and off closed captioning.

Samsung_Galaxy_A16_5G_UG_EN Download

Click to visit The Wireless Code, simplified

Directions on setting up and accessing Watch TV Everywhere

FAQs:

Can I use an eero as my gateway?
- eeros cannot be used as a gateway.
How many eeros can I have on a single network?
- There is no limit to the number of eeros. However, more isn’t always
  better. We generally recommend one eero for every 1,000 square feet
  but it varies case-by-case.
Can I use eeros with non-eero routers?
- No, eeros can only be used with other eeros. In order to add an
  eero to your network, it will need to be added through the eero app
  and connected to a gateway eero that is connected to your upstream
  modem or device via Ethernet.
Will my connection be faster if I hardwire all of my eeros or if I use
the wireless mesh network?
- If you’ve got the right equipment, and you’d like to hardwire your
  eeros, you will typically get the fastest connection. Hardwiring your
  eeros means you won’t lose any throughput because there aren’t any
  wireless hops.
How much distance should there be between eeros?
- For the best experience, when wireless, eeros should
  be no more than 50 feet away from at least one other eero.