Welcome to Our Blog

Discover insights, stories, and tips on various topics.

What if I do not agree to have fibre installed now and decide I want it later?

Customers who wait until after fibre construction is complete in their neighborhood may incur an installation fee.

When is line burial season?

Line burial season starts May 1st and ends Nov 30th depending on ground conditions.

How is the line buried?

The burial is completed outside of the house.
A preview is completed prior to the installation.
The BSW is installed from the closest pedestal to the protector at the house.
The line will be buried at depth ranges from 12” to 16”.
Our BSW Installation Crew will ensure your landscaping is kept to its original condition.

How long will it take for my line to be buried?

All work orders are prioritized based on submission date starting May 1st.
Depending on the requirements of the work, completion time may exceed 12 weeks.
If 12 weeks have passed and the line has not been buried yet, rest assure that your order is still in line to be completed.

What is required for the burial?

We will not need access to your home as the burial is completed outside of the house.
The BSW Installation Crew may require access to your neighbor’s property, if so, they will request access once on site.
Municipal permits are not required for BSW installs on private property, but occasionally Municipal Permits are required if work is being done on or crossing Public Property.

Spray paint & Flag Colours: gas (yellow), communication lines (orange), hydro (red) and water (blue).

What should I do if there is a problem with my temporary line?

If the temporary cable line is posing a safety issue, has not been removed, or if the cable line has snapped or become broken, please contact our Technical Support team at 1-888-477-2177.

No. Fibre installation is free if you subscribe to our service during the initial construction period in your area.

No. Once you switch a service to Wightman, upon your request we can transfer your existing services on your behalf. However, you will have to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services.

No. Current customers are required to sign up for our Fibre to the Home service. You can visit one of our offices, sign up online, call, or email us.

Yes. However, bundling all your services with Wightman should provide you with more savings.

No. The standard regular price for the services that you have signed up for are guaranteed not to increase during your 3 year commitment period.

Technical made simple

Imagine a garden hose and picture the inside of that hose has been coated from one end to the other with a mirror. If a friend were to shine a light in one end of the hose, the light would reflect off the mirror coating and reach the other end, even if the hose were twisted and turned around corners. Imagine that your friend started turning their light on and off in a pattern (like Morse code). Communication is now possible. This is how fibre optics works, except the light is being turned off and on a billion times a second!

What makes Wightman Fibre to the Home different? 
Most providers use fibre optics in their networks now. But Wightman’s Fibre to the Home is distinctly different! While others may use fibre to stretch from town to town, Wightman provides the fibre optic technology right into your home. It’s a direct fibre connection from us to you.

How will my electronics work with Fibre to the Home? 
When we bring fibre into your home, we will install a small device called an ONT that translates the fibre optic “light signal” into electrical signals that your phone, computer, TV, and wireless devices can understand.

Wightman Fibre to the Home lets you do more
Discover what you can do with Wightman Fibre to the Home – better video streaming, faster file upload and download, and even browsing that’s more fun. You can watch TV, use the internet on your mobile phone, and stream HD video all at the same time without any connection lag.  Our Fibre to the Home internet doesn’t slow down, even at peak usage times.

Fibre increases your property value
According to sources cited by the Fiber Broadband Association in the 13th edition (Fall 2017/19) of “What Fiber Broadband Can Do For Your Community,” the value of your home will increase if you have Fibre to the Home. Fibre-equipped homes, apartments, and offices rent and sell faster and command a price premium over real estate without fibre. Today’s prospective buyers are looking for a new type of utility – connectivity.

It gives your community an advantage
Families and businesses are looking for connectivity when it’s time to relocate. A location with Fibre to the Home service means a fast, reliable connection with plenty of carrying capacity (bandwidth). So what can fibre do for your community?

Fibre to the Home uses glass fibre to carry communication signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable, and scalable method of delivering internet, TV, and phone services.
Fibre uses light instead of electricity to carry signals, and since light travels so quickly, Fibre to the Home can carry an enormous number of signals to and from your home at previously unheard of speeds. Like water and electricity, a fast internet connection is an essential utility for homes and businesses.

At Wightman, our vision is to be the people’s trusted choice in the communities we serve.  We are passionate about providing the best possible experience in every interaction.
That’s why we work every day to create WOW experiences for our customers. After more than 110 years, our philosophy is still People First.
What it means for you:

More than just talk, we’ve won several service excellence awards, and we receive great feedback from our customers.