A. Customers who wait until after fibre construction is complete in their neighbourhood will incur an installation fee.
A. No. Current customers are required to sign up for our Fibre to the Home service. You can visit our office, sign up online, call, or email us.
A. We are planning to cover the entire town with mainline fibre. There will be some addresses that getting a service line in is not possible and we may not be able to serve that location. This happens very rarely. You can always call us for an update, at 1-888-477-2177, or email us at [email protected], to find out if we will be servicing your address.
A. As we start the mainline construction, we will drop off bags with information on our services and describing the construction process. This letter indicates we will begin construction in the next week or so after delivery. You can also always call us for an update, at 1-888-477-2177, or email us at [email protected]
A. Give us a call, or send an email and we can look that up for you. Call 1-888-477-2177, or email us at [email protected]
A. Wightman stores are open to visitors Monday to Friday, 9am to 5pm, excluding statutory holidays.
Our Customer Service team can assist you by phone Monday to Friday, 8am-7pm, and Saturdays 9am-3pm (again, excluding statutory holidays).
A. Choose one of the following options:
A. Fibre internet uses strands of glass or plastic to transfer data through pulses of light. This technology allows fibre internet to provide users with upload and download speeds of up to about 1Gbps. Fibre internet is currently the best type of internet, topping cable, DSL, and satellite in terms of speed and reliability. Fibre to the Home transfers your data at the ‘Speed of Light’!
With Fibre to the Home, you’ll have your own personal internet connection to your home, which is not shared with others in your neighbourhood. This means your speed will stay consistent, day or night, and no matter how many of your neighbours are online or using their devices.
A. Our store opens April 2021.
We are taking precautions with extra cleaning touchpoints and social distancing. Learn more about our contact-free sign up during COVID-19.
A. We will be open Monday to Friday 9:00AM to 5:00PM.