Welcome to Our Blog

Try power cycling the router:

1) Unplug the power of your router for about 10 seconds then plug it back in.

2) Wait until the GbETH or WAN light is solid.

3) Ensure the internet is working by going to a few websites, preferably sites you have not been to before.

If the internet is still not working, please call Wightman Technical Support at 1.888.477.2177.

Learn more about how you can boost your wifi signal here.

If you cannot connect to your wireless network on a single device, but other devices are connected to the same wireless network, checking the following on your device can help with troubleshooting:

If you have a Windows PC, check for the wireless network icon in the system tray which is next to the clock, lower right hand corner of the screen:

If you do not see the wireless network icon, it is possible that the wireless is turned off on your computer. If you need help finding your wireless settings, please consult the help menu for the operating system your computer uses.

Additionally, restarting your computer correctly, using the start menu, can resolve issues with the wireless not connecting.

If you need help with restarting your computer, please contact the manufacturer support desk for your computer.

If you have a cell phone or tablet, locate the wireless icon, which is located at the top right of the home screen. If the wireless icon is not present, the wireless may not be turned on.

Check the settings

on your phone and click on the wifi option

to make sure the wireless is turned on.

If you need help finding the settings on your phone, please consult the help menu for the phone or tablet manufacturer.

Additionally, restarting your cell phone or tablet correctly can resolve issues with the wireless not connecting.

If you need help with restarting your cell phone or tablet, please contact the manufacturer support desk for your device.

Learn more about how you can boost your wifi signal here.

This article outlines the steps to follow if you are having issues with multiple wireless devices trying to connect to the internet using a Wightman supplied router.

1. Check with a directly connected device to make sure the internet is working. If the internet is working through your wired connection, or if you only have Wi-Fi devices, go on to the next step.

• If you do not have a connection to the internet through a wired connection, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.
• Wait for a couple of minutes for the lights on the router to stabilize then try to connect using your wired connection.
• If you are still unable to connect to the internet please contact Wightman Technical Support at 1-888-477-2177

2. Check to see if you can see your Wi-Fi network. If you do see your Wi-Fi network try forgetting the network then reconnecting. You should be prompted to enter in your Wi-Fi password. If this does not work try a reboot of your device by powering it off, waiting 10 seconds then turn it back on and then try connecting to your Wi-Fi network again.

3. If you don’t see your Wi-Fi network, check to make sure there is a light on your Wi-Fi / Wireless / 2.4GHz / 5GHz on the router. If there is not a light on, push the Wi-Fi / Wireless button on the side or front of the router. Check to see if you can see your Wi-Fi network now and if you can try to connect to it.

4. If you still can’t connect to the Wi-Fi network, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.

5. Wait for a couple of minutes for the lights on the router to stabilize and try connecting to your Wi-Fi network again.

6. If your Wi-Fi is still not working call Wightman Technical Support at 1-888-477-2177.

Several factors can affect the speed of your service. For example, you should be aware that the speed of your connection gets distributed among all the devices in your home (computers, smart TVs, phones, tablets, game consoles, etc.). Also, your speed varies depending on the capacity of each device.

The type and age of your devices can slow down the speed of your connection, and so can the number of applications running (the more apps you’re running, the more speed you lose). Also, the number of things you’re doing online at once can affect your speed.
To maximize your Internet speed, start by connecting your computer (or other device) directly to your modem or router using an Ethernet cable. Plus, you should verify that:

• The devices you’re using don’t have any performance issues
• If you’re sharing your connection with others, verify that your connection is not overloaded. Try making a schedule for when people can do heavier-use activities online.
• Your firewall software is properly configured (if it isn’t, it can cause a slowdown)
• Your modem or router has no signal problems
• Your browser’s cache has recently been cleared
• Your operating system has recently been updated

Check Your Router Settings:

As the centre piece of a network, a router can be responsible for slow internet connections if it is configured improperly. Ensure your router’s settings are all consistent with the manufacturer’s documentation and your Internet Service Provider’s recommendations. Carefully record any changes you make to your router’s configuration so that you can undo them later if necessary.

Avoid Wireless Signal Interference:

Wi-Fi and other types of wireless connections often perform poorly due to signal interference, which requires computers to continually resend messages to overcome signal issues. Household appliances and even your neighbours’ wireless networks can interfere with your computers. To avoid slow internet connections due to signal interference, reposition your router to a more central location for better performance. In general, the closer your device is to the router, the better the Wi-Fi connection.

Make sure your router and other network equipment is working:

When routers, modems, or cables malfunction, they don’t properly support network traffic at full speeds. Certain technical glitches in network equipment negatively affect performance even though connections themselves can still be made. To troubleshoot potentially faulty equipment, temporarily rearrange and reconfigure your gear while experimenting with different configurations. Systematically try bypassing the router, swapping cables, and testing with multiple devices to isolate the slow performance to a specific component of the system. Then, decide if it can be upgraded, repaired, or replaced.

Stop background programs that hog bandwidth:

Some software applications on a computer run background processes that are hidden behind other apps or minimized to the system tray, where they are quietly consuming network resources. These applications are designed to do useful work and are not the kind that a person wants to remove from a device normally. Games and programs that work with videos can heavily impact your network and cause connections to appear slow. It’s easy to forget these applications are running. Check your computers for any programs that are running in the background when you troubleshoot a slow network.

Call Wightman, your Internet Service Provider (ISP):

Internet speed ultimately depends on the service provider. Your ISP may change its network configuration or suffer technical difficulties that inadvertently cause your internet connection to run slowly. Don’t hesitate to contact Wightman Tech Support at 1-888-477-2177 if you suspect it is responsible for your slow internet connection.

Click the link to install the Wightman QuickSupport Tool.

Install Wightman QuickSupport Tool

To test your speed, click here.

Described Video is a feature available on many channels and/or programs that describes the action appearing on the screen for the visually impaired. To turn on Described Video:

• Press the menu button on your Wightman remote
• Select Settings, then Display.
• Scroll to Audio Language and use the right arrow button on your remote to selected Described Video. Then press OK.

Now, any program with Described Video available will play it along with the standard audio.

Press the LIST button one time to access the list of Recording Folders. The All Recordings folder appears first and includes all the recordings you have stored on your DVR. If grouping is enabled in your settings, each program will also have a folder including all recordings of that program. To move in and out of the folders, use the Left/Right arrow buttons. At the top of the screen, you see the number of folders and the amount of space you have free on the DVR.

When you are in a program folder:

• Delete a recording by pressing the Red button on the remote control.
• View the available Actions by pressing the Green button on the remote control. Actions include Play Recording, Edit Item, Information, Go Back, Move to Folder, Protect, Sort List, Close Actions, and Delete Recording.
• Search for programs within the Recording folders by pressing the Yellow button on the remote.
• Sort the Current Recordings by pressing the Blue button on the remote control. By default, Current Recordings are displayed by date and time. If you press the Blue button, programs will be sorted by Name.
• Press the Skip Forward button to view recordings by title rather than group.

Current Recording Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right hand side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. It is also possible to highlight your selection and then press OK on the remote control.

1. Select Play Recording to start the currently-selected recording.
2. To extend the end recording time on a recording in progress, select Edit Item.
3. To show or hide Information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
4. To Go Back to the previous screen showing All Recording Folders, press LIST.
5. To move the recording to a specific folder, arrow to select Move To Folder.
6. To group the recordings by their titles, select the Skip Forward button.
7. To Protect a recording so that it does not automatically get deleted, use the arrow buttons to highlight the protect option and then press the OK button. When you do, a shield symbol will display next to the program name, letting you know that this program is protected. If you want to remove protection from the recording, simply choose Protect again.
8. To Sort the List of Current Recordings, press the Blue button on the remote control. At the bottom of the screen, you will see the sort change to being sorted by Name. Press the Blue button again to change the sort back to date and time.
9. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
10. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete and then press the OK button.

Future Recordings
Press the LIST button a second time to view your list of Future Recordings. These are programming events that are waiting to happen. At the top of the screen, you see the number of recordings and the amount of space you have free on the DVR.

When you are in a program folder:

• Delete a future recording by pressing the Red button on the remote control.
• View the available Actions by pressing the Green button on the remote control. Actions include Edit Item, Information, Go Back, Move to Folder, Sort List, Close Actions, and Delete Recording.
• Search for programs within the Recording folders by pressing the Yellow button on the remote.
• Sort the Current Recordings by pressing the Blue button on the remote control. By default, Current Recordings are displayed by date and time. If you press the Blue button, programs will be sorted by Name.
• Press the Skip Forward button to view recordings by title rather than group.

Future Recording Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

To Edit the Item, press the OK button on the remote control. You can change the time that you Start Recording and Stop Recording. This allows you to begin and/or end recording to allow for time padding around the program.

1. To Edit the Item, press the OK button on the remote control. You can change the time that you Start Recording and Stop Recording. This allows you to begin and/or end recording to allow for time padding around the program.
2. To show or hide Information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
3. To Go Back to the Future Recordings Folder List, press the LIST button.
4. To group the recordings by their titles, select the Skip Forward button.
5. To Move the recording to a specific folder, arrow to select Move To Folder.
6. To Sort the List of Future Recordings, press the Blue button on the remote control. At the bottom of the screen you will see the sort change to being sorted by Name. Press the Blue button again to change the sort back to date and time.
7. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
8. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete, and then press the OK button.

Series Recording Rules

Press the LIST button a third time to view your Series Recording Rules. These are the programs that you have set to record on a regular basis. You can make adjustments to your series recording rules from this screen. At the top of the screen you see the number of Series Rules and the amount of space you have free on the DVR.

1. Delete a rule by pressing the Red button on the remote control.
2. View the available Actions by pressing the Green button on the remote control. Actions include Edit Item, Information, Increase Priority, Decrease Priority, Sort List, Close Actions and Delete Rule.
3. Search for programs in the recordings folders by pressing the Yellow button on the remote.
4. Sort the Series Rules by pressing the Blue button on the remote control. By default, Series Rules are displayed by Priority. If you press the Blue button, programs will be sorted by Name.

Series Rules Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

1. To Edit the Item, press the OK button and choose from these options to edit:
   • Choose how many episodes to Keep at Most any given time. Options are 1 – 10 or All episodes. Use the arrow buttons to make your selection.
   • Choose the Show Type that you wish to record. You may choose to record all episodes of a program or just new episodes.
   • Choose when to Start Recording. You can begin ‘on time’ when the program is scheduled to begin. Or you can use the arrow buttons to choose 1, 2, 3, 4, 5,10, or 15 minutes early.
   • Choose when to Stop Recording. You can stop ‘on time’ when the program is scheduled to end. Or you can use the arrow buttons to choose 1, 2, 3, 4, 5,10, 15, 30, 45, or 60 minutes late.
   • Finally choose the Folder where you want to save the recording and whether you’d like your television to auto tune to the channel. Arrow to highlight Update Series Recording and press the OK button on the remote control to save your changes. To Cancel your changes, highlight Exit and press the OK button on the remote control.
2. To show or hide information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
3. The priority of programs is represented by their order in the list. The top program on the list is the highest priority, and the bottom one is the lowest priority. If you have several programs scheduled to record at once and the system is unable to provide resources to record all of them, the DVR will record based on highest priority. To change Priority, simply highlight the Action to Increase or Decrease Priority and then press the OK button to adjust priority.
4. To Sort the List of Series Rules, press the Blue button on the remote control. By default Series Rules are sorted by their Priority. You can change them to sort by Name. Press the Blue button again to change the sort back to Priority.
5. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
6. To Delete the Rule, press the Red button on the remote control. Select Yes or No to delete and then press the OK button.

If you like to be able to surf within only a specific set of channels, you can create Favourites lists. By default, your set top box has grouped channels into several pre-set Favorites lists including:
All Channels, Subscribed Channels, Movie Channels, Sports Channels, Music Channels, Entertainment Channels, Kids Channels, News Channels, Business News Channels, Infotainment
Channels, Religious Channels, Regional Channels, and HD Channels. You may create up to five additional Favourites lists.

1. Press the MENU button to access the Main Menu. Highlight Settings. Use the arrow buttons to highlight Edit Favourites, and then press the OK button.
   
2. If you are not already in a ‘New List’ by default, arrow right to access a New List.
3. All available channels will display. Use the Up/Down arrow buttons on the remote control to move through the list of channels. When you are on a channel you want to add to your list, press the OK button to mark it as part of this favourites list.
4. To name the list, press the Yellow button on the remote control.
   
5. Use the arrow buttons to move through the letters on the screen. Press the OK button on the remote control to choose a letter. When you have named your list, arrow down to select the Submit to accept your name.
6. To Save your favourites list, press the Blue button on the remote control and then press the OK button.
7. To Discard a favourites list, press the Red button on the remote control.
8. Press the EXIT button on the remote control to leave the menu.

Favourite List Actions

To view the available Actions associated with each Favorites List, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

1. Selecting the Discard Changes option will exit Edit Favorites without making any changes.
2. Rename List allows you to change the name of this list without changing the channels that were previously selected for this list.
3. Save List will save any changes made to this Favorites List.
4. Delete List will delete this list from your Favorites.
5. Invert List lets you select or deselect channels in this Favorites List. For example, if you have selected 10 channels in this Favorites List and click OK on Invert List, those 10 channels will be deselected and all of your other subscribed channels will be selected. If you click OK again those 10 previously selected channels will be back in the list while the rest of the subscribed channels will be removed.
   

Access a Favourites List for Surfing

1. Press the FAV button on the remote control.
   
2. All Favourites lists will display. Lists that you have created will display with a star.
3. Arrow down to highlight the Favourites list you want to use and then press the OK button on the remote control. The list you have selected will show just above the channel number.
4. With the favourites list selected, you will browse channels only within that list.
   

Is your remote not controlling the TV? If so, you may be able to get the remote working again by following these steps:

• First, consider the following:
  • When did it last work? Have you made any changes to your television setup since then?
  • Do any buttons work, like the channel up and down buttons, or the volume up and down buttons?
  • When you press a button on the remote, does the STB button light up?
• The STB button does light up when I press a button, but nothing happens.
  1. Make sure there is a clear line-of-sight between the remote and set-top box.
  2. Replace the batteries in the remote, as they may be weak.
  3. You may need to program the remote for the set-top box again. Follow the steps here to program your remote control to your set-top box.
  4. If the remote is still not responding, please call 1.888.477.2177 to arrange a swap of your remote.
• The STB button does not light up, and nothing happens.
  1. Replace the batteries in the remote, and verify they are installed correctly.
  2. If the remote is still not responding, please call 1.888.477.2177 to arrange a swap of your remote.
• STB does not light up, but the TV button does, and I can still change the volume and control power for the television.
  1. Press the STB button on the remote, then try Guide, channel up and down, and volume up and down.
  2. Make sure there is a clear line of sight between the remote and set-top box.
  3. Replace the batteries in the remote, they may be weak.
  4. You may need to program the remote for the set-top box again. Follow the steps here to program your remote control to your set-top box.
  5. If the remote is still not responding, please call 1.888.477.2177 to arrange a swap of your remote.
• The STB button lights up and I can change channels using Channel Up and Down or by entering the number, but I can’t bring up the Guide or Menu.
  1. Press the STB button, then try Guide and Menu again.
  2. Make sure there is a clear line-of-sight between the remote and the set-top box.
  3. Replace the batteries in the remote, they may be weak.
  4. You may need to program the remote for the set-top box again. Follow the steps here to program your remote control to your set-top box.
  5. Determine the type of cabling in use that connects the set-top box to the television. Has this changed recently? The set-top box only sends the menu and guide through one input at a time, and may still be trying to use the previous output method.  To change it, either:
     • Cable it up the way it was previously and go to Menu, then Settings, then Display, then change Connector Type to the desired output, then press Save. The menu will now disappear, and you can change the cabling in use to the desired standard.
     • Call 1.888.477.2177 for assistance, as we can change the display type remotely.
• My remote has no STB button, just TV and CBL buttons.
  Please call 1.888.477.2177 to arrange a swap of your remote.We no longer support the silver coloured “Polaris” remote control.
• My remote is the Big Button Remote.
  To find your type of remote, click here.
  1. Press the STB button. This may turn the television off. Press the STB button again to turn it back on. Now try pressing Guide and Menu.
  2. Make sure there is a clear line-of-sight between the remote and the set-top box.
  3. Replace the batteries in the remote, they may be weak.
  4. You may need to program the remote for the set-top box again. Follow the steps here to program your remote control to your set-top box.
  5. If the remote is still not responding, please call 1.888.477.2177 for assistance.