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Discover insights, stories, and tips on various topics.

Why is my internet connection slow?

Several factors can affect the speed of your service. For example, you should be aware that the speed of your connection gets distributed among all the devices in your home (computers, smart TVs, phones, tablets, game consoles, etc.). Also, your speed varies depending on the capacity of each device.

The type and age of your devices can slow down the speed of your connection, and so can the number of applications running (the more apps you’re running, the more speed you lose). Also, the number of things you’re doing online at once can affect your speed.
To maximize your Internet speed, start by connecting your computer (or other device) directly to your modem or router using an Ethernet cable. Plus, you should verify that:

Check Your Router Settings:

As the centre piece of a network, a router can be responsible for slow internet connections if it is configured improperly. Ensure your router’s settings are all consistent with the manufacturer’s documentation and your Internet Service Provider’s recommendations. Carefully record any changes you make to your router’s configuration so that you can undo them later if necessary.

Avoid Wireless Signal Interference:

Wi-Fi and other types of wireless connections often perform poorly due to signal interference, which requires computers to continually resend messages to overcome signal issues. Household appliances and even your neighbours’ wireless networks can interfere with your computers. To avoid slow internet connections due to signal interference, reposition your router to a more central location for better performance. In general, the closer your device is to the router, the better the Wi-Fi connection.

Make sure your router and other network equipment is working:

When routers, modems, or cables malfunction, they don’t properly support network traffic at full speeds. Certain technical glitches in network equipment negatively affect performance even though connections themselves can still be made. To troubleshoot potentially faulty equipment, temporarily rearrange and reconfigure your gear while experimenting with different configurations. Systematically try bypassing the router, swapping cables, and testing with multiple devices to isolate the slow performance to a specific component of the system. Then, decide if it can be upgraded, repaired, or replaced.

Stop background programs that hog bandwidth:

Some software applications on a computer run background processes that are hidden behind other apps or minimized to the system tray, where they are quietly consuming network resources. These applications are designed to do useful work and are not the kind that a person wants to remove from a device normally. Games and programs that work with videos can heavily impact your network and cause connections to appear slow. It’s easy to forget these applications are running. Check your computers for any programs that are running in the background when you troubleshoot a slow network.

Call Wightman, your Internet Service Provider (ISP):

Internet speed ultimately depends on the service provider. Your ISP may change its network configuration or suffer technical difficulties that inadvertently cause your internet connection to run slowly. Don’t hesitate to contact Wightman Tech Support at 1-888-477-2177 if you suspect it is responsible for your slow internet connection.

Click the link to install the Wightman QuickSupport Tool.

Install Wightman QuickSupport Tool

To test your speed, click here.

Described Video is a feature available on many channels and/or programs that describes the action appearing on the screen for the visually impaired. To turn on Described Video:

Now, any program with Described Video available will play it along with the standard audio.

Press the LIST button one time to access the list of Recording Folders. The All Recordings folder appears first and includes all the recordings you have stored on your DVR. If grouping is enabled in your settings, each program will also have a folder including all recordings of that program. To move in and out of the folders, use the Left/Right arrow buttons. At the top of the screen, you see the number of folders and the amount of space you have free on the DVR.

When you are in a program folder:

Current Recording Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right hand side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. It is also possible to highlight your selection and then press OK on the remote control.

  1. Select Play Recording to start the currently-selected recording.
  2. To extend the end recording time on a recording in progress, select Edit Item.
  3. To show or hide Information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
  4. To Go Back to the previous screen showing All Recording Folders, press LIST.
  5. To move the recording to a specific folder, arrow to select Move To Folder.
  6. To group the recordings by their titles, select the Skip Forward button.
  7. To Protect a recording so that it does not automatically get deleted, use the arrow buttons to highlight the protect option and then press the OK button. When you do, a shield symbol will display next to the program name, letting you know that this program is protected. If you want to remove protection from the recording, simply choose Protect again.
  8. To Sort the List of Current Recordings, press the Blue button on the remote control. At the bottom of the screen, you will see the sort change to being sorted by Name. Press the Blue button again to change the sort back to date and time.
  9. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
  10. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete and then press the OK button.

Future Recordings
Press the LIST button a second time to view your list of Future Recordings. These are programming events that are waiting to happen. At the top of the screen, you see the number of recordings and the amount of space you have free on the DVR.

When you are in a program folder:

Future Recording Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

To Edit the Item, press the OK button on the remote control. You can change the time that you Start Recording and Stop Recording. This allows you to begin and/or end recording to allow for time padding around the program.

  1. To Edit the Item, press the OK button on the remote control. You can change the time that you Start Recording and Stop Recording. This allows you to begin and/or end recording to allow for time padding around the program.
  2. To show or hide Information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
  3. To Go Back to the Future Recordings Folder List, press the LIST button.
  4. To group the recordings by their titles, select the Skip Forward button.
  5. To Move the recording to a specific folder, arrow to select Move To Folder.
  6. To Sort the List of Future Recordings, press the Blue button on the remote control. At the bottom of the screen you will see the sort change to being sorted by Name. Press the Blue button again to change the sort back to date and time.
  7. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
  8. To Delete the Recording, press the Red button on the remote control. Select Yes or No to delete, and then press the OK button.

Series Recording Rules

Press the LIST button a third time to view your Series Recording Rules. These are the programs that you have set to record on a regular basis. You can make adjustments to your series recording rules from this screen. At the top of the screen you see the number of Series Rules and the amount of space you have free on the DVR.

  1. Delete a rule by pressing the Red button on the remote control.
  2. View the available Actions by pressing the Green button on the remote control. Actions include Edit Item, Information, Increase Priority, Decrease Priority, Sort List, Close Actions and Delete Rule.
  3. Search for programs in the recordings folders by pressing the Yellow button on the remote.
  4. Sort the Series Rules by pressing the Blue button on the remote control. By default, Series Rules are displayed by Priority. If you press the Blue button, programs will be sorted by Name.

Series Rules Actions
To view the available Actions, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

  1. To Edit the Item, press the OK button and choose from these options to edit:
    • Choose how many episodes to Keep at Most any given time. Options are 1 – 10 or All episodes. Use the arrow buttons to make your selection.
    • Choose the Show Type that you wish to record. You may choose to record all episodes of a program or just new episodes.
    • Choose when to Start Recording. You can begin ‘on time’ when the program is scheduled to begin. Or you can use the arrow buttons to choose 1, 2, 3, 4, 5,10, or 15 minutes early.
    • Choose when to Stop Recording. You can stop ‘on time’ when the program is scheduled to end. Or you can use the arrow buttons to choose 1, 2, 3, 4, 5,10, 15, 30, 45, or 60 minutes late.
    • Finally choose the Folder where you want to save the recording and whether you’d like your television to auto tune to the channel. Arrow to highlight Update Series Recording and press the OK button on the remote control to save your changes. To Cancel your changes, highlight Exit and press the OK button on the remote control.
  2. To show or hide information about the recording, press the INFO button. This expands or hides the view of information. Simply highlighting a recording and pausing for a brief moment will also display the information.
  3. The priority of programs is represented by their order in the list. The top program on the list is the highest priority, and the bottom one is the lowest priority. If you have several programs scheduled to record at once and the system is unable to provide resources to record all of them, the DVR will record based on highest priority. To change Priority, simply highlight the Action to Increase or Decrease Priority and then press the OK button to adjust priority.
  4. To Sort the List of Series Rules, press the Blue button on the remote control. By default Series Rules are sorted by their Priority. You can change them to sort by Name. Press the Blue button again to change the sort back to Priority.
  5. To Close the Actions, either press the Green button or press the EXIT button on the remote control.
  6. To Delete the Rule, press the Red button on the remote control. Select Yes or No to delete and then press the OK button.

If you like to be able to surf within only a specific set of channels, you can create Favourites lists. By default, your set top box has grouped channels into several pre-set Favorites lists including:
All Channels, Subscribed Channels, Movie Channels, Sports Channels, Music Channels, Entertainment Channels, Kids Channels, News Channels, Business News Channels, Infotainment
Channels, Religious Channels, Regional Channels, and HD Channels. You may create up to five additional Favourites lists.

  1. Press the MENU button to access the Main Menu. Highlight Settings. Use the arrow buttons to highlight Edit Favourites, and then press the OK button.
  2. If you are not already in a ‘New List’ by default, arrow right to access a New List.
  3. All available channels will display. Use the Up/Down arrow buttons on the remote control to move through the list of channels. When you are on a channel you want to add to your list, press the OK button to mark it as part of this favourites list.
  4. To name the list, press the Yellow button on the remote control.
  5. Use the arrow buttons to move through the letters on the screen. Press the OK button on the remote control to choose a letter. When you have named your list, arrow down to select the Submit to accept your name.
  6. To Save your favourites list, press the Blue button on the remote control and then press the OK button.
  7. To Discard a favourites list, press the Red button on the remote control.
  8. Press the EXIT button on the remote control to leave the menu.

Favourite List Actions

To view the available Actions associated with each Favorites List, press the Green button on the remote control. The Actions list displays on the right side of the screen. To make it easy for you, the list of Actions on the screen shows the corresponding button that you could press on the remote control. You can also highlight your selection and then press the OK button on the remote control.

  1. Selecting the Discard Changes option will exit Edit Favorites without making any changes.
  2. Rename List allows you to change the name of this list without changing the channels that were previously selected for this list.
  3. Save List will save any changes made to this Favorites List.
  4. Delete List will delete this list from your Favorites.
  5. Invert List lets you select or deselect channels in this Favorites List. For example, if you have selected 10 channels in this Favorites List and click OK on Invert List, those 10 channels will be deselected and all of your other subscribed channels will be selected. If you click OK again those 10 previously selected channels will be back in the list while the rest of the subscribed channels will be removed.

Access a Favourites List for Surfing

  1. Press the FAV button on the remote control.
  2. All Favourites lists will display. Lists that you have created will display with a star.
  3. Arrow down to highlight the Favourites list you want to use and then press the OK button on the remote control. The list you have selected will show just above the channel number.
  4. With the favourites list selected, you will browse channels only within that list.

Is your remote not controlling the TV? If so, you may be able to get the remote working again by following these steps:

If it seems you’re missing certain channels, or if you’re unable to find a specific channel in the guide, you may have the channel filter set to showing a specific type of channels i.e. Showing only Sports Channels.

  1. Ensure the guide is set to All Channels or Subscribed Channels by pressing the FAV button on the remote control. All Favourites lists will display. Lists that you have created will display with a star.

2. If you are wanting to ensure that it is set to  ‘All Channels’ then you will want to ensure the ‘Remember Channel Filter’ is set to No. Select Menu on your remote then arrow down to Settings then across and select Guide.

3. At this point you should have all your channels showing up in the guide, if you are still missing channels then you will need to call Technical Support at 877-327-4440 as we are available 24/7.

    My Screen is blank, or display “No Signal” or a similar Message.

    The signal input to your TV may have been changed. To change the source input on your TV:

    1. Press the INPUT button on your remote.
    2. Press INPUT repeatedly until the desired source is selected.

    1.  What channels do we offer

    2.  A customer will have to have the following to be able to play 4K content:

    3.  What happens if you tune to 4K on a TV connected to a non 4K STB?

    4.  What happens if the Amulet 6 is connected to the TV using Composite cables, and watching 4k?

    5. What if I want 4K channels and have your fibre service, a 4K TV and subscribe to SN.

    6.  I have all the above and I have an Amulet 6 DVR STB. Are there any incremental charges?

    7. Is all content on the 4K channels filmed in 4K?

    8.  How can we see what games are broadcast in 4K?