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What Does it Do?

Call Waiting notifies you that a second call is on the line and allows you to switch between the calls. The service is always enabled but you can disable it on a per-call basis.

Dial-Up internet users: Call Waiting may cause your internet connection to be dropped if you use Dial-Up internet. To avoid this, insert *70 before your Dial-Up number on the log-in prompt (the screen where you enter your password) to deactivate call waiting for an individual connection. The service cannot be deactivated while there is a call waiting. If you choose to disable this feature permanently, call us at 1-888-477-2177.

How Do I Use It?

To Accept a Call Waiting call:

• When you hear a Call Waiting tone during a call, press FLASH or LINK on your telephone.
• You are now connected to the second caller.
• By choosing FLASH or LINK again, you can go between both callers.
• If you hang up while a call is still on hold, your telephone will instantly ring, allowing you to reconnect the on-hold call.

To Cancel Call Waiting:

• To deactivate call waiting for an individual call, dial *70 before making the call.

What Does it Do?

Call Forwarding allows you to forward all of your incoming calls to an alternate number, without ringing the subscriber phone first.

How Do I Use It?

To Activate:
Pick up your phone and dial *72
Dial the number you are forwarding to. If you are forwarding to your cell phone, answer the call, then hang up so Call Forwarding will be activated. A call answered by voice mail will also activate this feature.

If the forwarded call is unanswered, you must hang up and follow the next steps to activate Call Forwarding.
Dial *72 again and dial the number you are forwarding to.
Call Forwarding is now activated

To Deactivate:
Pick up your phone and dial *73

What Does it Do?

Call Display Blocking allows you to block the delivery of your own telephone number on outgoing calls.

How Do I Use It?

To block a number you must dial *67 before you make a call. This code will block the calling number for a single call only.

What Does it Do?

To use this feature, you require a Call Display compatible telephone with a display screen that can show the incoming calls.

How Do I Use It?

When a call comes in, the screen on your Call Display compatible phone will display the name and number information of the caller.  Because this service is always on, you never need to activate it.

• Not all Wi-Fi devices will be capable of providing the same speeds you would get with a wired connection.  Refer to your devices manual for specification regarding the Wi-Fi standard being used and its limitations.
• It is recommended that only a single device is connected to the internet when testing your speed to help ensure you are getting the most accurate results.  You also want to ensure that any internet activity such as downloading or steaming is paused for the duration of the test.

Learn more about how you can boost your wifi signal here.

Wi-Fi is a facility allowing devices like computers, smart phones, smart TV’s and other Wi-Fi enabled devices to connect to the internet within the area the router can broadcast to.

There are many things that can cause Wi-Fi interference within a home, for example:

• Other electronics that give off a frequency: microwaves, baby monitors, devices with blue tooth turned on.
• Some of the materials used in building the house: brick, concrete, plaster and lath (in older homes).
• Even ordinary everyday items you have in your home: mirrors, fish tanks, metal filing cabinets.

Is there anything that can help extend my Wi-Fi signal?

• You could get a Wi-Fi extender. This allows you to help extend the Wi-Fi signal to places that you have an issue getting Wi-Fi to in your home.

Learn more about how you can boost your wifi signal here.

• If you have a Wightman supplied router then you would need to give Technical Support a call at 1-888-477-2177 (Note: we are not able to give out passwords by email).
• If you have a router that you have purchased then you will need to log into and go into your Wi-Fi settings. If you are unsure of how to do this, please refer to the manual for the router on contact the router manufacturer.

• The first step would be to power cycle your router by unplugging it from the power for 30 seconds then plugging it back in.
• The second step would be to adjust your antennas. Do this by moving one of the antennas in a 90 degree angle.  By ensuring the antennas are not parallel to each other may be the solution to reaching the problem area. This step however can be skipped if you have a router with built in antennas.

Learn more about how you can boost your wifi signal here.