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Before you start troubleshooting:

• It’s important to make sure your telephone is not off the hook. If you have multiple phones, verify that they’re all connected properly (the cords firmly plugged in) and they are hung up.
• If you’re using a cordless phone, make sure the battery is charged and both the power and phone cords are plugged into the base.

If there’s no dial tone on any phone, follow these instructions:

1. Unplug all equipment from every phone jack (including fax machines, modems, splitters, etc.).
2. Plug in your most basic phone. If a corded phone is available, this is preferred.
3. If the dial tone doesn’t return, test with this phone at several other jacks.
4. If after testing at several jacks with the same phone there is still no dial tone, repeat this test with a different test phone. This is just in case there’s an issue with the phone you originally tested with.
5. If at any point the dial tone returns, begin plugging your equipment back in, one piece at a time. Continue to check for dial tone after each addition.
6. If after any addition you lose your dial tone again, remove the equipment from the jack. There may be an issue with the jack, the phone, or the phone cord.
7. If the dial tone does not return, please contact Wightman Technical Support at 1-888-477-2177 for additional assistance.

If your phone line is making noises that are making it difficult to use your phone, try these troubleshooting steps to solve the issue or at least diagnose it.

First answer these questions:

1. When did you first notice the noise?
2. Are any other services like Internet or television having trouble?
3. Is it only happening on one phone, some phones, or all phones on your line?
4. Is there a difference in the noise between corded and cordless phones?

Once these questions have been answered, you can try the following:

• If the trouble is on cordless phones:
  • Try changing the wireless channel if your phones have that option.
  • See if the noise changes depending on where you use it, and ensure the handset is fully charged.
  • If you only have cordless phones, try to find a corded phone. Plug it in and check if the noise is reduced or eliminated.
• Try unplugging all the phones and equipment using the phone line (like fax machines, modems, and voice mail machines) from the phone line.
  • Plug in each phone or device one at a time, and try to determine if a specific phone or device is introducing the noise.
  • If one device is causing the problem, try plugging it into a different phone jack, and see if there’s still noise when using that.
  • Do you use any DSL filters or splitters on your phone line? Try plugging the phone directly into the phone jack and checking for noise.
• Verify the condition of your phone cords. Frayed or exposed wiring can cause problems, as can excessively long cords. Try to make the path between the phone and the jack as short as possible.

If you have followed these steps and not been able to fix the issue, or require assistance, please call 1.888.477.2177.

Please be patient – We will ask similar questions as above to verify what has been done, and may ask you to repeat steps so that we can run tests on the line with and without equipment attached.

Temporary Line Burial also known as a BSW.
When is line burial season?

• Line burial season starts May 1st and ends Nov 30th depending on ground conditions.

How is the line buried?

• The burial is completed outside of the house.
• A preview is completed prior to the installation.
• The BSW is installed from the closest pedestal to the protector at the house.
• The line will be buried at depth ranges from 12” to 16”.
• Our BSW Installation Crew will ensure your landscaping is kept to its original condition.

How long will it take for my line to be buried?

• All work orders are prioritized based on submission date starting May 1st.
• Depending on the requirements of the work, completion time may exceed 12 weeks.
• If 12 weeks have passed and the line has not been buried yet, rest assure that your order is still in line to be completed.

What is required for the burial?

• We will not need access to your home as the burial is completed outside of the house.
• The BSW Installation Crew may require access to your neighbor’s property, if so, they will request access once on site.
• Municipal permits are not required for BSW installs on private property, but occasionally Municipal Permits are required if work is being done on or crossing Public Property.
• Wightman Contracting does not locate and mark other utilities other than our own.
• Wightman Contracting will obtain all necessary locates to complete the work safely.
• The burial contractors must therefore submit a request to Ontario1Call, which assigns a locating team, to mark the indicators for other utilities. This procedure can take 2 to 4 weeks and is valid for 30 days
• Spray paint & Flag Colours: gas (yellow), communication lines (orange), hydro (red) and water (blue).

What should I do if there is a problem with my temporary line?

• If the temporary cable line is posing a safety issue, has not been removed, or if the cable line has snapped or become broken, please contact our Technical Support team at 1-888-477-2177.

Your phone may not be ringing when people call your phone number, even if the calling party can hear ringing on their side.  When this is happening, try the following steps:

1. Make sure the ringer is on and turned up.  Check your phone set for volume buttons, and make sure it’s turned up.
2. Pick up a phone and see if you have dial tone. If there is dial tone, proceed to the next step; otherwise, make sure the phone is plugged in to the jack on the back of the modem.  If there is no dial tone, please call Wightman Support 1-888-477-2177.
3. Unplug the phone from the modem.
4. After 60 seconds, plug a phone back in, preferably a basic corded phone.  Make sure the phone cord is plugged in tightly; it should click when properly plugged in.
5. With the phone plugged in, try calling your land line using a cell phone or having a friend call your land line; see if the phone rings.
6. If the phone doesn’t ring, try another phone in the jack, if available.
7. Try rebooting the modem; to do this, press the On/Off button on the left hand side of the modem.
8. If no phones ring despite the previous steps, please contact Wightman Troubleshooting as 1-888-477-2177.

What Does it Do?

Call Transfer allows you to call another party during an existing call, and transfer the call to the second party when the call is initiated by another party.

How Do I Use It?

To Setup Call Transfer:
While on an existing call, press the FLASH or LINK button on your phone.
Dial the second telephone number.
You can hang up either before or after the second number answers.
The call will be transferred to their number.

What Does it Do?

Three-Way Calling allows you to call another party when you have initiated the call and add the party, thus creating a three-way conversation.

How Do I Use It?

To Make a Three-Way Call:

• While on an existing call, press FLASH or LINK on your telephone.
• Dial the third party’s number.
• If the third party answers, you can talk privately with this person before you make the call three-way.
• Press FLASH or LINK on your telephone.
• The Three-Way Call is now connected.
• If the third party does not answer or their line is busy, press FLASH or LINK twice to rejoin the original call. If you hang up you will receive a ring back reminding you that the original call is still on hold, and can rejoin the call by picking up the phone.

What Does it Do?

Speed Calling allows one- or two-digit codes to be used as shortcuts for selected telephone numbers. You can quickly enter the code which is associated to the telephone number in your speed dial list.

How Do I Use It?

To Set Up Speed Calling:

• Pick up your phone, dial *74 if setting up a one-digit code.
• Dial *75 if setting up a two-digit code.
• A broken dial tone is played.
• Enter any number between 2-9 for one-digit codes and 20-49 for two-digit codes.
• Dial the full phone number you wish to associate that code with (for long distance entries, remember to include the 1 and area code).
• A confirmation tone is played, three beeps, followed by a fast busy tone.
• To use Speed Calling, press the one- or two-digit number, then the # key.

What Does it Do?

Intercom feature allows a subscriber with multiple telephone extensions on their phone line to either call other extensions or transfer an incoming call between extensions. For example, this service might be used when a subscriber wishes to contact an extension in another building some distance away from the base phone.

How Do I Use It?

To call another extension:

• Pick up an extension and dial your own phone number.
• When you hear the busy tone, hang up.
• All the extensions will start ringing. Do not answer; wait for the other extension to pick up.
• When one extension picks up, the others will stop ringing. Pick up your extension and you will be connected to the other party.
• If no one answers on another extension, the extensions will stop ringing after a timeout period. Pick up your extension and you will hear the normal dial tone.

To transfer an incoming call to another extension:

• While connected to the caller, press FLASH or LINK and hang up.
• All the extensions will start ringing. Do not answer; wait for the other extension to pick up.
• When the other extension picks up, the extensions stop ringing. The other party is connected to the transferred call.
• If no one answers on another extension, the extensions will stop ringing after a timeout period. The caller will be cut off. If you then pick up your extension, you will hear the normal dial tone.

What Does it Do?

Ident-a-Call allows you to have up to three additional phone numbers while retaining only one physical line. Calls to the additional numbers use the existing phone line, but have a distinctive ring tone for each number. Outgoing calls are made only from the primary number. The Ident-a-Call feature can be used:

• In a household where parents may give additional numbers with distinctive ring tones to their teenage children so that incoming calls for the children can be ignored by the adults.
• A hotline service, where high-priority callers are given the additional number, enabling you to filter important calls.
• For home-workers, where a single phone line may be used for both business and personal calls. Business calls outside working hours could be forwarded to voice mail.
• For fax machines.

How Do I Use It?

To activate this feature and receive additional phone numbers, please call Customer Care at 1-888-477-2177.

What Does it Do?

Visual Call Waiting displays the calling name and telephone number of another incoming call as part of the notification that a second call is on the line.

How Do I Use It?

There are no access codes for enabling, disabling or checking the Visual Call Waiting service.