What Does it Do?
Call Transfer allows you to call another party during an existing call, and transfer the call to the second party when the call is initiated by another party.
How Do I Use It?
To Setup Call Transfer:
While on an existing call, press the FLASH or LINK button on your phone.
Dial the second telephone number.
You can hang up either before or after the second number answers.
The call will be transferred to their number.
What Does it Do?
Three-Way Calling allows you to call another party when you have initiated the call and add the party, thus creating a three-way conversation.
How Do I Use It?
To Make a Three-Way Call:
- While on an existing call, press FLASH or LINK on your telephone.
- Dial the third party’s number.
- If the third party answers, you can talk privately with this person before you make the call three-way.
- Press FLASH or LINK on your telephone.
- The Three-Way Call is now connected.
- If the third party does not answer or their line is busy, press FLASH or LINK twice to rejoin the original call. If you hang up you will receive a ring back reminding you that the original call is still on hold, and can rejoin the call by picking up the phone.
What Does it Do?
Speed Calling allows one- or two-digit codes to be used as shortcuts for selected telephone numbers. You can quickly enter the code which is associated to the telephone number in your speed dial list.
How Do I Use It?
To Set Up Speed Calling:
- Pick up your phone, dial *74 if setting up a one-digit code.
- Dial *75 if setting up a two-digit code.
- A broken dial tone is played.
- Enter any number between 2-9 for one-digit codes and 20-49 for two-digit codes.
- Dial the full phone number you wish to associate that code with (for long distance entries, remember to include the 1 and area code).
- A confirmation tone is played, three beeps, followed by a fast busy tone.
- To use Speed Calling, press the one- or two-digit number, then the # key.
What Does it Do?
Intercom feature allows a subscriber with multiple telephone extensions on their phone line to either call other extensions or transfer an incoming call between extensions. For example, this service might be used when a subscriber wishes to contact an extension in another building some distance away from the base phone.
How Do I Use It?
To call another extension:
- Pick up an extension and dial your own phone number.
- When you hear the busy tone, hang up.
- All the extensions will start ringing. Do not answer; wait for the other extension to pick up.
- When one extension picks up, the others will stop ringing. Pick up your extension and you will be connected to the other party.
- If no one answers on another extension, the extensions will stop ringing after a timeout period. Pick up your extension and you will hear the normal dial tone.
To transfer an incoming call to another extension:
- While connected to the caller, press FLASH or LINK and hang up.
- All the extensions will start ringing. Do not answer; wait for the other extension to pick up.
- When the other extension picks up, the extensions stop ringing. The other party is connected to the transferred call.
- If no one answers on another extension, the extensions will stop ringing after a timeout period. The caller will be cut off. If you then pick up your extension, you will hear the normal dial tone.
What Does it Do?
Ident-a-Call allows you to have up to three additional phone numbers while retaining only one physical line. Calls to the additional numbers use the existing phone line, but have a distinctive ring tone for each number. Outgoing calls are made only from the primary number. The Ident-a-Call feature can be used:
- In a household where parents may give additional numbers with distinctive ring tones to their teenage children so that incoming calls for the children can be ignored by the adults.
- A hotline service, where high-priority callers are given the additional number, enabling you to filter important calls.
- For home-workers, where a single phone line may be used for both business and personal calls. Business calls outside working hours could be forwarded to voice mail.
- For fax machines.
How Do I Use It?
To activate this feature and receive additional phone numbers, please call Customer Care at 1-888-477-2177.
What Does it Do?
Visual Call Waiting displays the calling name and telephone number of another incoming call as part of the notification that a second call is on the line.
How Do I Use It?
There are no access codes for enabling, disabling or checking the Visual Call Waiting service.
What Does it Do?
Call Waiting notifies you that a second call is on the line and allows you to switch between the calls. The service is always enabled but you can disable it on a per-call basis.
Dial-Up internet users: Call Waiting may cause your internet connection to be dropped if you use Dial-Up internet. To avoid this, insert *70 before your Dial-Up number on the log-in prompt (the screen where you enter your password) to deactivate call waiting for an individual connection. The service cannot be deactivated while there is a call waiting. If you choose to disable this feature permanently, call us at 1-888-477-2177.
How Do I Use It?
To Accept a Call Waiting call:
- When you hear a Call Waiting tone during a call, press FLASH or LINK on your telephone.
- You are now connected to the second caller.
- By choosing FLASH or LINK again, you can go between both callers.
- If you hang up while a call is still on hold, your telephone will instantly ring, allowing you to reconnect the on-hold call.
To Cancel Call Waiting:
- To deactivate call waiting for an individual call, dial *70 before making the call.
What Does it Do?
Call Forwarding allows you to forward all of your incoming calls to an alternate number, without ringing the subscriber phone first.
How Do I Use It?
To Activate:
Pick up your phone and dial *72
Dial the number you are forwarding to. If you are forwarding to your cell phone, answer the call, then hang up so Call Forwarding will be activated. A call answered by voice mail will also activate this feature.
If the forwarded call is unanswered, you must hang up and follow the next steps to activate Call Forwarding.
Dial *72 again and dial the number you are forwarding to.
Call Forwarding is now activated
To Deactivate:
Pick up your phone and dial *73
What Does it Do?
Call Display Blocking allows you to block the delivery of your own telephone number on outgoing calls.
How Do I Use It?
To block a number you must dial *67 before you make a call. This code will block the calling number for a single call only.
What Does it Do?
To use this feature, you require a Call Display compatible telephone with a display screen that can show the incoming calls.
How Do I Use It?
When a call comes in, the screen on your Call Display compatible phone will display the name and number information of the caller. Because this service is always on, you never need to activate it.