No Wi-Fi Connection on a Single Device

If you cannot connect to your wireless network on a single device, but other devices are connected to the same wireless network, checking the following on your device can help with troubleshooting:

If you have a Windows PC, check for the wireless network icon in the system tray which is next to the clock, lower right hand corner of the screen:

If you do not see the wireless network icon, it is possible that the wireless is turned off on your computer. If you need help finding your wireless settings, please consult the help menu for the operating system your computer uses.

Additionally, restarting your computer correctly, using the start menu, can resolve issues with the wireless not connecting.

If you need help with restarting your computer, please contact the manufacturer support desk for your computer.

If you have a cell phone or tablet, locate the wireless icon, which is located at the top right of the home screen. If the wireless icon is not present, the wireless may not be turned on.

Check the settings

on your phone and click on the wifi option

to make sure the wireless is turned on.

If you need help finding the settings on your phone, please consult the help menu for the phone or tablet manufacturer.

Additionally, restarting your cell phone or tablet correctly can resolve issues with the wireless not connecting.

If you need help with restarting your cell phone or tablet, please contact the manufacturer support desk for your device.

Learn more about how you can boost your wifi signal here.