Before you start troubleshooting:
- It’s important to make sure your telephone is not off the hook. If you have multiple phones, verify that they’re all connected properly (the cords firmly plugged in) and they are hung up.
- If you’re using a cordless phone, make sure the battery is charged and both the power and phone cords are plugged into the base.
If there’s no dial tone on any phone, follow these instructions:
- Unplug all equipment from every phone jack (including fax machines, modems, splitters, etc.).
- Plug in your most basic phone. If a corded phone is available, this is preferred.
- If the dial tone doesn’t return, test with this phone at several other jacks.
- If after testing at several jacks with the same phone there is still no dial tone, repeat this test with a different test phone. This is just in case there’s an issue with the phone you originally tested with.
- If at any point the dial tone returns, begin plugging your equipment back in, one piece at a time. Continue to check for dial tone after each addition.
- If after any addition you lose your dial tone again, remove the equipment from the jack. There may be an issue with the jack, the phone, or the phone cord.
- If the dial tone does not return, please contact Wightman Technical Support at 1-877-327-4440 for additional assistance.