What Is eBilling? eBilling, or electronic billing, refers to the process of sending and receiving invoices electronically, usually through email or specialized billing software, instead of using traditional paper-based methods. It helps streamline the billing process, reduces paperwork, and can make payments faster and more efficient.
Benefits of eBilling include:
- Convenience: eBills can be received anytime, anywhere, through email or a digital platform, making it easier to review and manage bills on the go. Customers don’t have to wait for paper invoices to arrive in the mail, speeding up the whole process.
- Speed: Electronic bills are delivered instantly, and payment can be made immediately through various online payment methods (credit cards, bank transfers, etc.), reducing delays.
- Environmentally Friendly: Customers who care about sustainability appreciate that eBilling reduces the need for paper, printing, and postage.
- Easy Access to Past Bills: Many eBilling platforms allow customers to view and download past invoices anytime, making it easier to track spending and reference past payments without having to store paper copies.
- Security: Digital invoices can be more secure, with encryption and password protections, reducing the risk of loss or theft associated with paper bills.
- Reminders and Alerts: Receive automated text message alert before a payment is due, helping customers avoid missed payments and late fees.
- Better Payment Control: Customers can easily schedule payments or set up automatic payments, providing more control over when and how they pay their bills.
How to get eBilling: You can set up eBilling by calling us at 1-888.477.2177 or email [email protected]
eBilling offers customers more flexibility, convenience, and control while promoting environmental sustainability.
Remove your Adtran 834-6 Dual Band Router from the box. You should have:
- Router
- Power Adapter
- Ethernet Cables
Connecting the Cables:
- Plug the power adapter into the back of the Adtran router and also into an electrical outlet. You should see a Power light.
- Plug the white/red Ethernet cable into the port on the Adtran router labelled WAN. The other end of this cable should go to an ethernet jack in the wall or directly to ETH 1 on the Fibre Optic modem. Typically, this modem will be mounted on a wall.
- Wired devices can be connected using an additional Ethernet cable plugged in to any one of the yellow LAN ports on the Adtran router unless the Adtran router is also being used for TV services.
If TV service is also configured on this router, use LAN Port 1 only for devices.
The ONT that connects your phone to Wightman’s fibre is powered by electricity, and has a built-in battery in the event of a power outage. Your battery will provide emergency power for several hours of talk if the power goes out.
Customers who wait until after fibre construction is complete in their neighborhood may incur an installation fee.
When is line burial season?
Line burial season starts May 1st and ends Nov 30th depending on ground conditions.
How is the line buried?
The burial is completed outside of the house.
A preview is completed prior to the installation.
The BSW is installed from the closest pedestal to the protector at the house.
The line will be buried at depth ranges from 12” to 16”.
Our BSW Installation Crew will ensure your landscaping is kept to its original condition.
How long will it take for my line to be buried?
All work orders are prioritized based on submission date starting May 1st.
Depending on the requirements of the work, completion time may exceed 12 weeks.
If 12 weeks have passed and the line has not been buried yet, rest assure that your order is still in line to be completed.
What is required for the burial?
We will not need access to your home as the burial is completed outside of the house.
The BSW Installation Crew may require access to your neighbor’s property, if so, they will request access once on site.
Municipal permits are not required for BSW installs on private property, but occasionally Municipal Permits are required if work is being done on or crossing Public Property.
- Wightman Contracting does not locate and mark other utilities other than our own.
- Wightman Contracting will obtain all necessary locates to complete the work safely.
- The burial contractors must therefore submit a request to OntarioOneCall, which assigns a locating team, to mark the indicators for other utilities. This procedure can take 2 to 4 weeks and is valid for 30 days
Spray paint & Flag Colours: gas (yellow), communication lines (orange), hydro (red) and water (blue).
What should I do if there is a problem with my temporary line?
If the temporary cable line is posing a safety issue, has not been removed, or if the cable line has snapped or become broken, please contact our Technical Support team at 1-888-477-2177.
No. Fibre installation is free if you subscribe to our service during the initial construction period in your area.
No. Once you switch a service to Wightman, upon your request we can transfer your existing services on your behalf. However, you will have to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services.