Android
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button
Make sure you have a network connection.
Go to Settings → Connections → Data Usage and make sure Mobile Data is checked and there is not a data limit blocking you.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Settings → Connections → Mobile Networks → Access point names
2) If an APN name exists, the blue dot beside the name means it is enabled. If the circle is empty, tap on it to turn it blue. If no APN exists tap on the Add symbol at the top right to add a new APN. If one does exist tap on the name to check the settings.
• Name field: ‘Wightman’
• APN field: ‘wap.wightman’
• Proxy, Port, Username, Password: Leave blank.
• Server field: Leave Blank
• MMSC field: http://mms.wightman.ca
• Multimedia Proxy/Port: Leave Blank
• MCC: 302
• MNC: 940
• Authentication type: Leave Blank
• APN type: Internet + MMS (please note, there should be 3 options when tapping on this, if a text box appears please leave blank)
• APN Protocol: IPv4
• APN roaming protocol: IPv4
• Bearer: Leave blank
• Mobile virtual network operator type: leave blank
3) Press the Home button to go back to the main screen.
Reboot your phone.
4) If all above troubleshooting fails, please call our tech support team 1.888.477.2177 to further diagnose the issue. Available 24 hours a day, 7 days a week, 365 days a year.
iOS (Apple)
Here are a couple things you can try to fix this issue:
Restarting your phone by turning it off, then on again using the power button.
Make sure you have a network connection.
Ensure APN settings are correct. APN settings are needed to be able to use data on mobile phones.
1) Tap on Settings.
2) Tap on Cellular.
3) Tap on Cellular Data Options.
4) Tap on Cellular Network.
5) Data APN should be ‘wap.wightman’ MMSC should be ‘http://mms.wightman.ca’. If this information not entered, tap area and enter settings. Tap on top left corner arrow to save settings.
6) Tap Home to go back to main screen.
7) Reboot your phone.
If all above troubleshooting fails, please call Technical Support at 1.888.477.2177 and we can further diagnose this issue.
What Does It Do?
When you are using Call Answer, there are some keys that have the same special functions throughout the call to help you through the system. The Navigation map above summarizes these keys, which are common throughout Call Answer. Don’t miss any important calls! Call Answer automatically answers and records a message for all incoming calls when you are not available. This feature allows you to access your call answer messages through any computer with internet. You can access your messages:
- On your telephone
- Remotely from another phone
- Online from a computer with audio output
A message waiting indication will be provided by a stutter dial tone when you pick up the receiver and your phone’s message indicator will be flashing (on some models). This will not prevent you from making or receiving calls.
How Do I Use It?
To set up for the first time from home:
Pick up the phone and dial *98. Enter the temporary PIN, which is your 8 digit account number, followed by # (if you do not know your account number, please call us at 1-888-477-2177). Enter a new PIN combination of 6 to 20 digits, (note: no single digit repeated more than 2 times in a row, no numeric sequence, and cannot contain or match a telephone number registered on your account), followed by #. Record your name and telephone number. Record a greeting or use the system’s greeting. Press * to exit.
To change your personal greeting, PIN, or name:
Pick up the phone and dial *98 followed by your PIN, then #. Respond to the appropriate voice prompts.
To access remotely from another location:
Dial your home number. Your voicemail greeting will play. During your greeting, press *, your PIN, then #.
To access your Call Answer voice messages with any computer via our website:
Go to the Wightman website ‘Wightman.ca’ Click on ‘My Account’, ‘Voicemail’. Enter your 10 digit telephone number and PIN (Enter the temporary PIN that Wightman provided to you.). Click the Messages & Calls tab, then select the message you want to hear.
To automatically send your Call Answer voice messages to your email inbox see Voicemail to Email.
Sending Email
| Protocol or Server Type | SMTP |
| Hostname | mail.wightman.ca |
| Port | 587 |
| Security | Required: STARTTLS |
| Authentication | Required: PLAIN or LOGIN |
Receiving Email – POP3
| Protocol or Server Type | POP3 |
| Hostname | mail.wightman.ca |
| Port | 995 |
| Security | Required: TLS |
| Authentication | Required: PLAIN |
Receiving Email – IMAP
| Protocol or Server Type | IMAP |
| Hostname | mail.wightman.ca |
| Port | 993 |
| Security | Required: TLS |
| Authentication | Required: PLAIN |
What is my Username?
The portion of your email address that appears before the ‘@’ symbol.
What is my Password?
This would have been created when you set up your email account.
The requirements for your email password are:
- A minimum of 8 characters (we recommend 12 characters)
- Use a mixture of uppercase letters (A-Z), lowercase letters (a-z), and numbers (0-9)
- At least one of each character listed in step 2
- No dictionary words or names
What is the difference between IMAP and POP3?
POP3 will download all mail to your computer.
IMAP will leave a copy of your mail on the server so that other devices can access it. Like another computer or a mobile device.