What Does It Do?
Anonymous Call Rejection automatically rejects all calls from numbers with withheld display information (i.e. telemarketers using unknown name and/or number display).
How Do I Use It?
To Activate:
- Pick up your phone and dial *77.
To De-Activate:
- Pick up your phone and dial *87.
What Does It Do?
Call Hold allows you to put a call on hold and then dial another number. You can then switch back to the first call and subsequently switch between the two callers.
How Do I Use It?
To Use Call Hold:
- While on a call, press FLASH or LINK.
- Pick up your phone and dial *52.
- Dial the second number.
- You can then press FLASH or LINK again to switch back to the first call (putting the second call on hold) press FLASH or LINK again to switch between the two numbers
If you attempt to dial a second number but the number you dial is not valid, you hear an error announcement, and you are then connected back to the original call.
If the caller you are talking to hangs up and you have another caller on hold, there is a period of silence (for disconnect timing) and you are then connected back to the on-hold call. You can press FLASH or LINK during the silence to be connected to the on-hold call immediately without waiting for disconnect timing.
If you hang up while you have a call on hold, your phone rings again, and you are connected to the held call when you pick up.
What Does It Do?
Selective Call Forwarding allows you to select a list of incoming telephone numbers whose calls will automatically be forwarded to an alternative telephone number.
How Do I Use It?
To Activate:
- Pick up your phone and dial *63.
- Follow prompts.
What Does It Do?
Delayed Call Forwarding allows you to forward incoming calls to an alternative number when your line is not answered. This feature can be set-up as either fixed or variable. If fixed, all calls will be forwarded to a pre-determined number pre-arranged with Wightman. If variable, you can specify the forwarding number each time the service is enabled.
How Do I Use It?
To Activate Fixed Delayed Call Forwarding:
- Pick up your phone and dial *92.
To Activate Variable Delayed Call Forwarding:
- Pick up your phone and dial *92.
- Dial the 10 digit number you would like your calls forwarded to.
- Wait for the courtesy call to be answered.
To De-Activate:
- Pick up your phone and dial *93.
What Does It Do?
Busy Call Forwarding allows you to forward incoming calls to an alternative number when your line is busy. This feature can be set-up as either fixed or variable. If fixed, all calls will be forwarded to a pre-determined telephone number, pre-arranged with Wightman. If variable, you can specify the forwarding number each time the service is enabled.
How Do I Use It?
To Activate – Fixed Busy Call Forwarding:
- Pick up your phone and dial *90.
To Activate – Variable Busy Call Forwarding:
- Pick up your phone and dial *90.
- Dial the 10 digit number you would like your calls forwarded to.
- Wait for the courtesy call to be answered.
To De-Activate:
- Pick up your phone and dial *91.
What Does It Do?
Automatic Recall will tell you the number of the most recent incoming call and can optionally dial that number for you.
How Do I Use It?
To Activate:
- To hear the last callers number, pick up your phone and dial *69
- To return the call, press 1
- To cancel all outstanding Automatic Recall attempts, dial *89
What Does It Do?
Account Codes allow you to assign outgoing calls with a numerical account code. Your phone bill will list long distance calls by account code. This is a very helpful feature for families wanting to track calls by family member or businesses wanting to differentiate calls between customers.
To establish your validated Account Codes, call us at 1-888-477-2177.
How Do I Use It?
To make an outgoing call using Account Codes:
After dialling a number that requires an account code, you will hear either a continuous or a stutter dial tone, and must enter the account code before the call can be setup. If a code is not entered, or if the code is incorrect, an error announcement is played and the call is not connected. If more than a specified number of incorrect attempts are made when entering an account code, an error message is played and the account is locked. Subscribers cannot make any calls requiring an account code until the account is unlocked. The account can be unlocked by Wightman technicians.
Before you start troubleshooting:
- It’s important to make sure your telephone is not off the hook. If you have multiple phones, verify that they’re all connected properly (the cords firmly plugged in) and they are hung up.
- If you’re using a cordless phone, make sure the battery is charged and both the power and phone cords are plugged into the base.
If there’s no dial tone on any phone, follow these instructions:
- Unplug all equipment from every phone jack (including fax machines, modems, splitters, etc.).
- Plug in your most basic phone. If a corded phone is available, this is preferred.
- If the dial tone doesn’t return, test with this phone at several other jacks.
- If after testing at several jacks with the same phone there is still no dial tone, repeat this test with a different test phone. This is just in case there’s an issue with the phone you originally tested with.
- If at any point the dial tone returns, begin plugging your equipment back in, one piece at a time. Continue to check for dial tone after each addition.
- If after any addition you lose your dial tone again, remove the equipment from the jack. There may be an issue with the jack, the phone, or the phone cord.
- If the dial tone does not return, please contact Wightman Technical Support at 1-888-477-2177 for additional assistance.
If your phone line is making noises that are making it difficult to use your phone, try these troubleshooting steps to solve the issue or at least diagnose it.
First answer these questions:
- When did you first notice the noise?
- Are any other services like Internet or television having trouble?
- Is it only happening on one phone, some phones, or all phones on your line?
- Is there a difference in the noise between corded and cordless phones?
Once these questions have been answered, you can try the following:
- If the trouble is on cordless phones:
- Try changing the wireless channel if your phones have that option.
- See if the noise changes depending on where you use it, and ensure the handset is fully charged.
- If you only have cordless phones, try to find a corded phone. Plug it in and check if the noise is reduced or eliminated.
- Try unplugging all the phones and equipment using the phone line (like fax machines, modems, and voice mail machines) from the phone line.
- Plug in each phone or device one at a time, and try to determine if a specific phone or device is introducing the noise.
- If one device is causing the problem, try plugging it into a different phone jack, and see if there’s still noise when using that.
- Do you use any DSL filters or splitters on your phone line? Try plugging the phone directly into the phone jack and checking for noise.
- Verify the condition of your phone cords. Frayed or exposed wiring can cause problems, as can excessively long cords. Try to make the path between the phone and the jack as short as possible.
If you have followed these steps and not been able to fix the issue, or require assistance, please call 1.888.477.2177.
Please be patient – We will ask similar questions as above to verify what has been done, and may ask you to repeat steps so that we can run tests on the line with and without equipment attached.
Temporary Line Burial also known as a BSW.
When is line burial season?
- Line burial season starts May 1st and ends Nov 30th depending on ground conditions.
How is the line buried?
- The burial is completed outside of the house.
- A preview is completed prior to the installation.
- The BSW is installed from the closest pedestal to the protector at the house.
- The line will be buried at depth ranges from 12” to 16”.
- Our BSW Installation Crew will ensure your landscaping is kept to its original condition.
How long will it take for my line to be buried?
- All work orders are prioritized based on submission date starting May 1st.
- Depending on the requirements of the work, completion time may exceed 12 weeks.
- If 12 weeks have passed and the line has not been buried yet, rest assure that your order is still in line to be completed.
What is required for the burial?
- We will not need access to your home as the burial is completed outside of the house.
- The BSW Installation Crew may require access to your neighbor’s property, if so, they will request access once on site.
- Municipal permits are not required for BSW installs on private property, but occasionally Municipal Permits are required if work is being done on or crossing Public Property.
- Wightman Contracting does not locate and mark other utilities other than our own.
- Wightman Contracting will obtain all necessary locates to complete the work safely.
- The burial contractors must therefore submit a request to Ontario1Call, which assigns a locating team, to mark the indicators for other utilities. This procedure can take 2 to 4 weeks and is valid for 30 days
- Spray paint & Flag Colours: gas (yellow), communication lines (orange), hydro (red) and water (blue).
What should I do if there is a problem with my temporary line?
- If the temporary cable line is posing a safety issue, has not been removed, or if the cable line has snapped or become broken, please contact our Technical Support team at 1-888-477-2177.