No Internet Connection on Copper DSL

November 18, 2024

Try power cycling your modem and/or router:

1) Unplug the power to the modem and/or router.

2) Unplug the phone line from both the wall jack and the modem/router, then plug them back in.

3) Plug the power back in to the modem/router only.

4) Wait for the DSL light to go solid.

5) If there is a separate router, you can now plug the power back into it.

6) Ensure the internet is working by going to a few websites, preferably sites you have not been to before.

If the internet is still not working, please call Wightman Technical Support at 1.877.327.4440.