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• Not all Wi-Fi devices will be capable of providing the same speeds you would get with a wired connection.  Refer to your devices manual for specification regarding the Wi-Fi standard being used and its limitations.
• It is recommended that only a single device is connected to the internet when testing your speed to help ensure you are getting the most accurate results.  You also want to ensure that any internet activity such as downloading or steaming is paused for the duration of the test.

Learn more about how you can boost your wifi signal here.

Wi-Fi is a facility allowing devices like computers, smart phones, smart TV’s and other Wi-Fi enabled devices to connect to the internet within the area the router can broadcast to.

There are many things that can cause Wi-Fi interference within a home, for example:

• Other electronics that give off a frequency: microwaves, baby monitors, devices with blue tooth turned on.
• Some of the materials used in building the house: brick, concrete, plaster and lath (in older homes).
• Even ordinary everyday items you have in your home: mirrors, fish tanks, metal filing cabinets.

Is there anything that can help extend my Wi-Fi signal?

• You could get a Wi-Fi extender. This allows you to help extend the Wi-Fi signal to places that you have an issue getting Wi-Fi to in your home.

Learn more about how you can boost your wifi signal here.

• If you have a Wightman supplied router then you would need to give Technical Support a call at 1-888-477-2177 (Note: we are not able to give out passwords by email).
• If you have a router that you have purchased then you will need to log into and go into your Wi-Fi settings. If you are unsure of how to do this, please refer to the manual for the router on contact the router manufacturer.

• The first step would be to power cycle your router by unplugging it from the power for 30 seconds then plugging it back in.
• The second step would be to adjust your antennas. Do this by moving one of the antennas in a 90 degree angle.  By ensuring the antennas are not parallel to each other may be the solution to reaching the problem area. This step however can be skipped if you have a router with built in antennas.

Learn more about how you can boost your wifi signal here.

Why can’t I see my 5G Wi-Fi network on some devices but can on others?

• Some devices, especially older ones are not compatible with the 5G Wi-Fi network so they will not be able to see the 5G Wi-Fi network.