This article outlines the steps to follow if you are having issues with multiple wireless devices trying to connect to the internet using a Wightman supplied router.
1. Check with a directly connected device to make sure the internet is working. If the internet is working through your wired connection, or if you only have Wi-Fi devices, go on to the next step.
- If you do not have a connection to the internet through a wired connection, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.
- Wait for a couple of minutes for the lights on the router to stabilize then try to connect using your wired connection.
- If you are still unable to connect to the internet please contact Wightman Technical Support at 1-888-477-2177
2. Check to see if you can see your Wi-Fi network. If you do see your Wi-Fi network try forgetting the network then reconnecting. You should be prompted to enter in your Wi-Fi password. If this does not work try a reboot of your device by powering it off, waiting 10 seconds then turn it back on and then try connecting to your Wi-Fi network again.
3. If you don’t see your Wi-Fi network, check to make sure there is a light on your Wi-Fi / Wireless / 2.4GHz / 5GHz on the router. If there is not a light on, push the Wi-Fi / Wireless button on the side or front of the router. Check to see if you can see your Wi-Fi network now and if you can try to connect to it.
4. If you still can’t connect to the Wi-Fi network, reboot your router by unplugging it from the power for 10 seconds and plugging it back in.
5. Wait for a couple of minutes for the lights on the router to stabilize and try connecting to your Wi-Fi network again.
6. If your Wi-Fi is still not working call Wightman Technical Support at 1-888-477-2177.
Several factors can affect the speed of your service. For example, you should be aware that the speed of your connection gets distributed among all the devices in your home (computers, smart TVs, phones, tablets, game consoles, etc.). Also, your speed varies depending on the capacity of each device.
The type and age of your devices can slow down the speed of your connection, and so can the number of applications running (the more apps you’re running, the more speed you lose). Also, the number of things you’re doing online at once can affect your speed.
To maximize your Internet speed, start by connecting your computer (or other device) directly to your modem or router using an Ethernet cable. Plus, you should verify that:
- The devices you’re using don’t have any performance issues
- If you’re sharing your connection with others, verify that your connection is not overloaded. Try making a schedule for when people can do heavier-use activities online.
- Your firewall software is properly configured (if it isn’t, it can cause a slowdown)
- Your modem or router has no signal problems
- Your browser’s cache has recently been cleared
- Your operating system has recently been updated
Check Your Router Settings:
As the centre piece of a network, a router can be responsible for slow internet connections if it is configured improperly. Ensure your router’s settings are all consistent with the manufacturer’s documentation and your Internet Service Provider’s recommendations. Carefully record any changes you make to your router’s configuration so that you can undo them later if necessary.
Avoid Wireless Signal Interference:
Wi-Fi and other types of wireless connections often perform poorly due to signal interference, which requires computers to continually resend messages to overcome signal issues. Household appliances and even your neighbours’ wireless networks can interfere with your computers. To avoid slow internet connections due to signal interference, reposition your router to a more central location for better performance. In general, the closer your device is to the router, the better the Wi-Fi connection.
Make sure your router and other network equipment is working:
When routers, modems, or cables malfunction, they don’t properly support network traffic at full speeds. Certain technical glitches in network equipment negatively affect performance even though connections themselves can still be made. To troubleshoot potentially faulty equipment, temporarily rearrange and reconfigure your gear while experimenting with different configurations. Systematically try bypassing the router, swapping cables, and testing with multiple devices to isolate the slow performance to a specific component of the system. Then, decide if it can be upgraded, repaired, or replaced.
Stop background programs that hog bandwidth:
Some software applications on a computer run background processes that are hidden behind other apps or minimized to the system tray, where they are quietly consuming network resources. These applications are designed to do useful work and are not the kind that a person wants to remove from a device normally. Games and programs that work with videos can heavily impact your network and cause connections to appear slow. It’s easy to forget these applications are running. Check your computers for any programs that are running in the background when you troubleshoot a slow network.
Call Wightman, your Internet Service Provider (ISP):
Internet speed ultimately depends on the service provider. Your ISP may change its network configuration or suffer technical difficulties that inadvertently cause your internet connection to run slowly. Don’t hesitate to contact Wightman Tech Support at 1-888-477-2177 if you suspect it is responsible for your slow internet connection.
Click the link to install the Wightman QuickSupport Tool.
Install Wightman QuickSupport Tool
To test your speed, click here.
If it seems you’re missing certain channels, or if you’re unable to find a specific channel in the guide, you may have the channel filter set to showing a specific type of channels i.e. Showing only Sports Channels.
- Ensure the guide is set to All Channels or Subscribed Channels by pressing the FAV button on the remote control. All Favourites lists will display. Lists that you have created will display with a star.
2. If you are wanting to ensure that it is set to ‘All Channels’ then you will want to ensure the ‘Remember Channel Filter’ is set to No. Select Menu on your remote then arrow down to Settings then across and select Guide.
3. At this point you should have all your channels showing up in the guide, if you are still missing channels then you will need to call Technical Support at 877-327-4440 as we are available 24/7.
My Screen is blank, or display “No Signal” or a similar Message.
The signal input to your TV may have been changed. To change the source input on your TV:
- Press the INPUT button on your remote.
- Press INPUT repeatedly until the desired source is selected.
1. What channels do we offer
- Sportsnet One 4K on channel 471
- Sportsnet 4K on channel 472
2. A customer will have to have the following to be able to play 4K content:
- Be on a fibre fed service. This includes Customers in MDU’s that are fed by fibre and service is over in-building copper.
- An Amulet 6 DVR STB attached to the 4K TV
- A 4K compliant TV
- Subscribe to a package that has 4K content – this is packages with Sportsnet One and Sportsnet Ontario
- What happens if you tune to a 4K channel or recording from a non 4K TV?
- If the output resolution for the Amulet 6 is set to match the non 4K resolution of the TV (i.e. 1080P), the 4K channel will be scaled down to the current resolution of the TV.
3. What happens if you tune to 4K on a TV connected to a non 4K STB?
- The Set top box will display a black screen. Audio will still function.
4. What happens if the Amulet 6 is connected to the TV using Composite cables, and watching 4k?
- The Amulet 6 will reformat the video to fit the display, in a 4:3 aspect ratio everything will be “squeezed” to fit this ratio
5. What if I want 4K channels and have your fibre service, a 4K TV and subscribe to SN.
- Great, to enable 4K, you need an Entone Amulet 6 DVR Set Top Box. There is a self install upgrade charge of $75 for the new device or if you want us to come out and install it, the total charge is $100. The 4K STB is $16.95 per month rental.
6. I have all the above and I have an Amulet 6 DVR STB. Are there any incremental charges?
- You are good to go and there are no incremental charges.
7. Is all content on the 4K channels filmed in 4K?
- Not necessarily. On the SportsNet channels, Rogers does not record or broadcast all of the NHL and NBA games in 4K. They typically publish a list of the games in 4K. Even if a game is not recorded in 4K but is scheduled on the channel guide, it will play. See the NBA and NHL 4K schedules above for examples.
8. How can we see what games are broadcast in 4K?
- Sportsnet provides a view of 4K games on their website. The screenshot below shows how they indicate if it is a 4K broadcast. This is available at: sportsnet.ca/schedule
If you cannot send text messages please follow steps below for both Android devices and iPhones.
- Verify voice calls can be made.
- Send yourself a text message. Make sure you enter the full 10-digit phone number.
- Have someone else send you a text message.
- Reboot the phone
If these steps fail, then confirm that the Message Centre number is entered correctly.
The message centre ensures that your text message is sent to the recipient. If the wrong message centre number is saved in your phone, the text message can’t be sent.
To verify Message Centre number, follow the instructions below for your type of device, Android or iPhone.
Android
- Pull the menu down from the top of your screen.
- Tap on settings.
- Tap on the magnifying glass.
- Search for Message Centre.
- Verify that the Message Centre number is 15195180009
iPhone
- Open the dialer keypad on your device and enter the following code *#5005*7672# then press the call button.
- The current Message Centre number is shown on the screen. If correct tap Dismiss.
- If the message centre number needs changing, enter *#5005*7672#15195180009# and tap Call. The message “Setting succeeded, Service Centre Address, No Address” will appear on screen. Tap Dismiss.
If text messages are still not sending, call Wightman Technical Support at 1.888.477.2177, to ensure you have text messaging enabled.
If all above troubleshooting fails, you made need to reset your phone to factory settings. Please ensure you have backed up your personal information.
Controlling Data Usage on Your Wightman Provided Samsung SmartPhone
Wightman Mobility offers a wide range of Samsung Mobility devices. Samsung Smartphones allow the user to monitor, restrict and control their device’s data usage.
How to switch mobile data on or off:
You can easily switch your mobile data on or off by pulling down the extended drop-down menu by swiping down the screen with one finger twice.
Tap the Mobile data icon to turn it on or off.
Alternatively, you can turn it on and off in the Settings menu by going to Settings->Connections->Data Usage->tap the slider/tickbox on or off.
How to check how much mobile data you have used:
Your device records how much mobile data you use. You can check how much you have used by following the below steps:
If you want to change the cycle measured, tap the period measured, then Change cycle, and enter the date you wish.
How to set a mobile data limit:
On Older Android Phones:
Tick the box marked Set mobile data limit (Note: on some devices, this will appear below the graph, and will be a slider instead of a tickbox). You can change the limit by tapping the line on the graph and moving it up or down.
If you want to confirm or increase your mobile data allowance, Contact Wightman Customer Service.
On Newer Android phones:
First Navigate to Billing Cycle and data warning: Settings → Connections → Data Usage → Billing Cycle and data warning
Secondly to turn on a Data limit turn on the slider Set data limit.
An option will then appear at the bottom to set a specific data limit.
There are two ways to turn off or on your data:
1. a. Launch the Settings app from your Home screen.
b. Tap Cellular.
c. Tap the switch next to Cellular Data.
Your cellular data is now off and you will only be connected to the internet when connected to Wi-Fi.
2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)
b. Click the green Cellular Data icon in the top left box to deselect it.
When the icon is gray and no longer selected, your cellular data is off and you will only be connected to the internet when connected to Wi-Fi
How to turn on cellular data on an iPhone:
1. a. Launch the Settings app from your Home screen.
b. Tap Cellular.
c. Tap the switch next to Cellular Data.
Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.
2. a. Unlock your phone and swipe up from the bottom of your screen. (For iPhone X and later models, swipe down from the top of the screen.)
b. Click the Cellular Data icon in the top left box. It will turn green when selected.
Your cellular data is now on and any apps you use requiring an internet connection are now permitted to use data.
Disabling Wi-Fi Assist
Wi-Fi Assist is an iPhone specific application that lets you automatically pop over to cellular data if you end up on a Wi-Fi network with a poor connection. That’s great for maintaining your Netflix stream or Facebook browsing, but not so great for your data usage.
Here’s how to turn Wifi Assist off:
1. Launch the Settings app.
2. Tap Cellular.
3. Scroll down to the bottom of the screen and switch the Wi-Fi Assist toggle to Off.