Phone Fraud also known as “Telecommunications Fraud” or “Toll Fraud” occurs whenever an unauthorized user gains access to and/or places fraudulent charges to your telephone system. It can take many forms from unwanted collect calls to voicemail hacking. Whatever method a fraudster may use, your business’s best defence is knowledge.
What Does It Do?
Selective Call Forwarding allows you to select a list of incoming telephone numbers whose calls will automatically be forwarded to an alternative telephone number.
How Do I Use It?
To Activate:
- Pick up your phone and dial *63.
- Follow prompts.
If your phone line is making noises that are making it difficult to use your phone, try these troubleshooting steps to solve the issue or at least diagnose it.
First answer these questions:
- When did you first notice the noise?
- Are any other services like Internet or television having trouble?
- Is it only happening on one phone, some phones, or all phones on your line?
- Is there a difference in the noise between corded and cordless phones?
Once these questions have been answered, you can try the following:
- If the trouble is on cordless phones:
- Try changing the wireless channel if your phones have that option.
- See if the noise changes depending on where you use it, and ensure the handset is fully charged.
- If you only have cordless phones, try to find a corded phone. Plug it in and check if the noise is reduced or eliminated.
- Try unplugging all the phones and equipment using the phone line (like fax machines, modems, and voice mail machines) from the phone line.
- Plug in each phone or device one at a time, and try to determine if a specific phone or device is introducing the noise.
- If one device is causing the problem, try plugging it into a different phone jack, and see if there’s still noise when using that.
- Do you use any DSL filters or splitters on your phone line? Try plugging the phone directly into the phone jack and checking for noise.
- Verify the condition of your phone cords. Frayed or exposed wiring can cause problems, as can excessively long cords. Try to make the path between the phone and the jack as short as possible.
If you have followed these steps and not been able to fix the issue, or require assistance, please call 1.877.327.4440.
Please be patient – We will ask similar questions as above to verify what has been done, and may ask you to repeat steps so that we can run tests on the line with and without equipment attached.
Your phone may not be ringing when people call your phone number, even if the calling party can hear ringing on their side. When this is happening, try the following steps:
- Make sure the ringer is on and turned up. Check your phone set for volume buttons, and make sure it’s turned up.
- Pick up a phone and see if you have dial tone. If there is dial tone, proceed to the next step; otherwise, make sure the phone is plugged in to the jack on the back of the modem. If there is no dial tone, please call Wightman Support 1-877-327-4440.
- Unplug the phone from the modem.
- After 60 seconds, plug a phone back in, preferably a basic corded phone. Make sure the phone cord is plugged in tightly; it should click when properly plugged in.
- With the phone plugged in, try calling your land line using a cell phone or having a friend call your land line; see if the phone rings.
- If the phone doesn’t ring, try another phone in the jack, if available.
- Try rebooting the modem; to do this, press the On/Off button on the left hand side of the modem.
- If no phones ring despite the previous steps, please contact Wightman Troubleshooting as 1-877-327-4440.
What Does it Do?
Three-Way Calling allows you to call another party when you have initiated the call and add the party, thus creating a three-way conversation.
How Do I Use It?
To Make a Three-Way Call:
- While on an existing call, press FLASH or LINK on your telephone.
- Dial the third party’s number.
- If the third party answers, you can talk privately with this person before you make the call three-way.
- Press FLASH or LINK on your telephone.
- The Three-Way Call is now connected.
- If the third party does not answer or their line is busy, press FLASH or LINK twice to rejoin the original call. If you hang up you will receive a ring back reminding you that the original call is still on hold, and can rejoin the call by picking up the phone.
- Not all Wi-Fi devices will be capable of providing the same speeds you would get with a wired connection. Refer to your devices manual for specification regarding the Wi-Fi standard being used and its limitations.
- It is recommended that only a single device is connected to the internet when testing your speed to help ensure you are getting the most accurate results. You also want to ensure that any internet activity such as downloading or steaming is paused for the duration of the test.
Learn more about how you can boost your wifi signal here.
Is there anything that can help extend my Wi-Fi signal?
- You could get a Wi-Fi extender. This allows you to help extend the Wi-Fi signal to places that you have an issue getting Wi-Fi to in your home.
Learn more about how you can boost your wifi signal here.
- The first step would be to power cycle your router by unplugging it from the power for 30 seconds then plugging it back in.
- The second step would be to adjust your antennas. Do this by moving one of the antennas in a 90 degree angle. By ensuring the antennas are not parallel to each other may be the solution to reaching the problem area. This step however can be skipped if you have a router with built in antennas.
Learn more about how you can boost your wifi signal here.
Why can’t I see my 5G Wi-Fi network on some devices but can on others?
- Some devices, especially older ones are not compatible with the 5G Wi-Fi network so they will not be able to see the 5G Wi-Fi network.
This depends on what you do on the internet and the size of the files you are downloading or uploading. 250 GB would equate to approximately, 64,000 songs per month, 300 standard definition movies per month or 80 high definition movies per month.