Wightman is upgrading the communications infrastructure in Formosa, Fordwich, Gorrie, Neustadt, and Wroxeter! Fibre to the Home is considered the most advanced and the best technology to handle the increasing demands of everyday communications now and into the future. This will be replacing the existing copper infrastructure with a faster and more reliable method of delivering your internet, phone, and TV services.
Get all the details about our Fibre to the Home project:
To get Fibre to your home or business, you must sign up for Wightman Fibre to the Home service. We will not automatically bring Fibre to your home or business, and even current Wightman customers must sign up. Please call us at 1-877-863-4273 or Email.Â
Fibre to the Home FAQs
Q. What is Fibre to the Home?
A. Fibre internet uses strands of glass or plastic to transfer data through pulses of light. This technology allows fibre internet to provide users with upload and download speeds of up to about 1Gbps. Fibre internet is currently the best type of internet, topping cable, DSL, and satellite in terms of speed and reliability. Fibre to the Home transfers your data at the ‘Speed of Light’!
With Fibre to the Home, you’ll have your own personal internet connection to your home, which is not shared with others in your neighbourhood. This means your speed will stay consistent, day or night, and no matter how many of your neighbours are online or using their devices.
Q. Why is fibre better than copper lines, or wireless service?
A. Fibre optics provides the most robust, secure, and cost-effective solution for bringing truly high-speed internet to individual homes. It can manage significantly faster internet speeds over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Fibre optics offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies. Fibre is not affected by weather or rain, unlike technology like copper.
Q. Will I still need an internet modem with Fibre to the Home?
A. No, you no longer require a modem with Fibre to the Home. You will, however, still require a Wi-Fi router if you want to use wireless devices like cell phones, tablets, or gaming systems. You can rent one from Wightman for a low monthly fee that includes maintenance and troubleshooting, or you can provide your own. Wightman also offers Wireless Mesh Whole Home Wi-Fi solutions, for Whole Home Connectivity.
Q. Do I have to take phone, internet, and TV service to get fibre installed?
A. No. Subscription to only one service is required to have fibre installed. However, bundling all your services with Wightman should provide you with more savings.
Q. Can I keep my current television provider?
A. Yes. However, bundling all your services with Wightman should provide you with more savings.
Q. How is an ONT powered? Does it require a battery?
A. An ONT is powered by electricity but requires a battery in the event of a power outage. If you have telephone service, our battery will provide emergency power for several hours of talk time during an outage. This means that even during a power outage, you will be able to reach loved ones and emergency services.
Q. Is there any cost to me for Fibre to the Home installation?
A. No. Fibre to the Home installation is free if you subscribe to our service during the initial construction period.
Q. Can I keep my current phone number?
A. Yes, you can keep your current phone number. Wightman will port this phone number from your current provider on your behalf.
Q. What if I do not agree to have Fibre to the Home installed now and decide I want it later?
A. Customers who wait until after fibre construction is complete in their neighbourhood will incur an installation fee.
Q. If I’m already a Wightman customer, will you automatically fibre my home or business?
A. No. Current customers are required to sign up for our Fibre to the Home service. You can visit our office, sign up online, call, or email us.
Q. Are you bringing fibre to the whole town?
A. We are planning to cover the entire town with mainline fibre. There will be some addresses that getting a service line in is not possible and we may not be able to serve that location. This happens very rarely. You can always call us for an update, at 1-888-477-2177, or email us at questions@wightman.ca, to find out if we will be servicing your address.
Q. When will you be on my street?
A. As we start the mainline construction, we will drop off bags with information on our services and describing the construction process. This letter indicates we will begin construction in the next week or so after delivery. You can also always call us for an update, at 1-888-477-2177, or email us at questions@wightman.ca
Q. How do I know if my address will get fibre?
A. Give us a call, or send an email and we can look that up for you. Call 1-888-477-2177, or email us at questions@wightman.ca
Q. What are your store hours?
A. Wightman stores are open to visitors Monday to Friday, 9am to 5pm, excluding statutory holidays.
Our Customer Service team can assist you by phone Monday to Friday, 8am-7pm, and Saturdays 10am-4pm (again, excluding statutory holidays).
Q. How do I sign up outside of store hours, or without visiting in person?
A. Choose one of the following options:
- Sign up online here
- Call us at 1-888-477-2177
- Email us at ftthsignup@wightman.ca and we will be happy to assist you