Network Analyst

Location:
This is an in-office role based out of one of the following Wightman locations:

• 58 14th Avenue, Hanover, ON *Preferred location*
• 490 St Andrew St W, Fergus, ON
• 587 Huron St, Stratford, ON

About the Role
We’re looking for a Network Analyst to join our growing team. This in-office role is essential to the day-to-day operations of our network infrastructure. Reporting to the Manager of Network Operations, you’ll help monitor, maintain, and expand our core network systems, troubleshoot incidents, and provide Tier 3 technical support.
You’ll play a key role in keeping our systems running smoothly, participating in network projects, maintenance activities, and responding to escalations. You should be a strong team player, analytical thinker, and committed to delivering excellent customer service.
This position involves primarily office-based work, with occasional travel within our service area and limited field work. Participation in a rotating on-call schedule is required.

Key Responsibilities

• Adhere to all health and safety policies and procedures.
• Understand and support departmental and corporate performance metrics.
• Collaborate with team members to manage daily operational responsibilities.
• Respond to network events and alarms; troubleshoot and resolve issues promptly to meet service level objectives.
• Conduct audits and monitoring related to network capacity and service performance.
• Install, configure, and test networking hardware to meet internal standards.
• Execute scheduled maintenance work and adhere to change management protocols.
• Participate in after-hours maintenance windows and on-call rotation.
• Test and validate new products against corporate requirements.
• Maintain and update network documentation and diagrams.
• Administer and support corporate LAN/WAN environments, including workstations and peripherals.
• Operate company vehicles safely and according to policy.
• Perform other duties as assigned based on business needs.

Qualifications

• Post-secondary education in Networking, Telecommunications, or Electronics.
• Industry certifications such as Juniper JNCIA or Cisco CCNA (or higher) are required.
• Strong understanding of networking protocols including TCP/IP, VoIP, IPTV multicast, and QoS.
• Experience in telecom/networking roles is essential.

Additional Assets:

• Experience with Unix/Linux and Windows systems administration.
• Familiarity with FTTH, DSL, and Adtran hardware.
• Knowledge of Metaswitch or similar voice switching platforms.
• Understanding of LTE, HSPA, and other cellular technologies.
• Experience with SNMP and network monitoring tools.
• Scripting experience (Python, Bash, Perl, Expect) is a plus.
• Hands-on experience with –48VDC telecom power systems is beneficial.
• Valid G-class driver’s license with a clean driving record and willingness to travel as needed.
• Must be a strong team player with excellent communication and troubleshooting skills.

Work Conditions

• Some physical activity required: lifting, bending, kneeling, and extended periods of sitting.
• Occasional outdoor work in varying weather conditions.
• Travel for training may be required, including destinations outside of Canada.
• Participation in 24/7 on-call rotation (one week at a time); after-hours support may be required.

How to Apply
To be considered for this opportunity, please send your resume and cover letter to:

• HR at [email protected]

_{Wightman is an equal opportunity employer. We thank all that express interest in joining our team, however only those candidates selected will be contacted regarding additional assessment stages.}