Join Our Team: Technical Support Representative
Location: Hanover, ON
Position Type: Full Time
Apply to: [email protected]
About the Role
We’re looking for a motivated, customer-focused Technical Support Representative to join our Technical Support team. In this role, you’ll support customers by phone and email, troubleshoot technical issues, and deliver friendly, professional service. The ideal candidate is a strong communicator, detail-oriented, and eager to learn and grow in a fast-paced environment.
What You’ll Do
- Diagnose and resolve issues with internet, phone, TV, and mobility services
- Respond to customer inquiries promptly and professionally via phone and email
- Assist customers with setting up and optimizing equipment (modems, routers, set-top boxes)
- Document all interactions, issues, and resolutions in the ticketing system
- Escalate complex issues to the appropriate teams with clear documentation
- Educate customers on self-service tools and basic troubleshooting
- Collaborate with technical, customer care, and field teams to ensure timely resolution
- Stay up to date on products, services, and system updates
What You Bring
- Customer service or technical support experience (telecom an asset)
- High school diploma or equivalent experience
- Strong computer skills, typing skills, and comfort with web-based systems
- Solid technical understanding of internet services; networking knowledge is an asset
- Excellent verbal and written communication skills
- Strong organization, multitasking, and attention to detail
- Proven problem-solving and decision-making skills
- Customer-first mindset with a passion for great service
- Flexibility to work evenings, weekends, and holidays as needed
Why Join Us
- Opportunities for career growth and development
- Competitive compensation with performance-based incentives
- Supportive, fast-paced team environment in a growing industry
If you would like to be considered for this opportunity, please submit your resume no later than Monday April 27, 2026, to [email protected]
While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.
Wightman is an equal opportunity employer.
Join Our Team: Facility Locate Technician
Location: Stratford, ON
Position Type: Full Time Seasonal Contract
Apply to: [email protected]
Who We Are
At Wightman, we’re committed to providing exceptional service and building strong local connections. As a family-owned telecommunications company with a proud history, we believe our people are our greatest strength. We’re currently looking for a Facility Locate Technician to join our Contracting team.
About the Role
Reporting to the Manager of Construction, the Facility Locate Technician is responsible for the correct, safe and efficient locating of Wightman’s underground facilities as required. This includes taking the time to thoroughly search for underground facilities in designated areas, properly marking the location, completing the necessary paperwork and photographing locates as required.
This position requires the technician to work outdoors in all types of weather conditions and use
a company provided computer to document all tickets. The technician will be proficient in the
use of a computer for receiving their daily workload, entering job related information and closing out each job. The technician works closely with staff in the Provisioning and Construction
teams, and will demonstrate excellent, courteous communication by phone and email.
What You’ll Do
• Locate both underground copper and fibre facilities.
• Use and understand digital and analogue maps.
• Create clear documentation to support the cable locate using a laptop, hand drawings and photographs.
What You Bring
The ideal candidate is energetic, intelligent and an enthusiastic team player. Skills and attributes include:
• Ability to effectively use various test equipment such as a digital multi-meter, cable locator.
• Knowledgeable in the use of Utilocate software
• Document all work completed to ensure accuracy.
• Care for any company provided tools, equipment and property. Ensure stocked materials and tools in the vehicle are well organized to ensure a safe and efficient work environment.
• Demonstrate excellent driving skills in the safest manner.
• Respond to after-hours locate requests as required.
• Proactively demonstrate Health and Safety work safe practices to foster the safest work environment possible.
• Excellent communication, problem-solving and ability to work well as part of a team.
Qualifications
• Post- secondary education in Electronics preferred.
• Solid understanding of the Telecommunication Industry – with a focus on Outside Plant.
• Previous experience in telecommunications considered an asset.
• Experience with Customer Information Systems considered an asset.
• Valid Driver’s License with a clean abstract.
Working Conditions
• This position requires extensive physical demands such as carrying, kneeling, bending, and work in all types of weather conditions.
• Specialized training consists of, but is not limited to, “Work Area Protection,” “Electrical Awareness,” WHMIS, and “Defensive Driving.”
• Additional demands include driving, working with small tools and objects, working autonomously and following tight schedules.
Ready to Join Us?
Interested candidates are invited to submit their resume by 4:00pm pm Friday April 24, 2026 to: [email protected]
Wightman is proud to be an equal opportunity employer. We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.