| Position/Title | Network Analyst |
| Job Classification | Permanent, Full-time |
| Department | Network Operations |
| Direct Report | Manager, Network Operations |
Location:
This is an in-office role based out of one of the following Wightman locations:
- 58 14th Avenue, Hanover, ON *Preferred location*
- 490 St Andrew St W, Fergus, ON
- 587 Huron St, Stratford, ON
About the Role
We’re looking for a Network Analyst to join our growing team. This in-office role is essential to the day-to-day operations of our network infrastructure. Reporting to the Manager of Network Operations, you’ll help monitor, maintain, and expand our core network systems, troubleshoot incidents, and provide Tier 3 technical support.
You’ll play a key role in keeping our systems running smoothly, participating in network projects, maintenance activities, and responding to escalations. You should be a strong team player, analytical thinker, and committed to delivering excellent customer service.
This position involves primarily office-based work, with occasional travel within our service area and limited field work. Participation in a rotating on-call schedule is required.
In addition to network operations responsibilities, this role is expected to support—and at times lead—IT operational work, including managing Tier 3 IT tickets and preparing, installing, and upgrading laptops and PCs for Wightman staff who rely on these tools daily to serve our customers.
Key Responsibilities
- Adhere to all health and safety policies and procedures.
- Understand and support departmental and corporate performance metrics.
- Collaborate with team members to manage daily operational responsibilities.
- Respond to network events and alarms; troubleshoot and resolve issues promptly to meet service level objectives.
- Conduct audits and monitoring related to network capacity and service performance.
- Install, configure, and test networking hardware to meet internal standards.
- Execute scheduled maintenance work and adhere to change management protocols.
- Participate in after-hours maintenance windows and on-call rotation.
- Test and validate new products against corporate requirements.
- Maintain and update network documentation and diagrams.
- Administer and support corporate network environments, including workstations and peripherals.
- Operate company vehicles safely, according to Wightman policy’s.
- Perform other duties as assigned based on business needs.
Qualifications
- Exceptional customer service, active listening, verbal and written communication.
- Excellence with problem solving and decision-making ensuring actions align with logical troubleshooting methodologies
- Post-secondary education in Networking, Telecommunications, or Electronics.
- Strong understanding of networking protocols including TCP/IP, VoIP, IPTV multicast, and QoS.
- Experience in telecom/networking roles is essential.
- Proven success in troubleshooting networking and other general technical issues
- Valid G-class driver’s license with a clean driving record and willingness to travel as needed.
Additional Assets, considered a plus
- Industry certifications such as Juniper JNCIA or Cisco CCNA (or higher).
- Experience with Unix/Linux and Windows systems administration.
- Familiarity with FTTH, DSL, and Adtran hardware.
- Knowledge of Metaswitch or similar voice switching platforms.
- Understanding of LTE, HSPA, and other cellular technologies.
- Experience with SNMP and network monitoring tools.
- Hands-on experience with –48VDC telecom power systems is beneficial.
Work Conditions
- Some physical activity required: lifting, bending, kneeling, and extended periods of sitting.
- Occasional outdoor work in varying weather conditions.
- Travel for training may be required, including destinations outside of Canada.
- Participation in 24/7 on-call rotation (one week at a time); after-hours support may be required.
How to Apply
To be considered for this opportunity, please send your resume and cover letter to:
- HR Administrator at [email protected]
- Submission must be received by 5:00pm on Friday May 29th, 2026
Wightman is an equal opportunity employer. We thank all that express interest in joining our team, however only those candidates selected will be contacted regarding additional assessment stages.
Join Our Team: Door to Door Sales Representative
Location: Clifford, ON
Position Type: Contract 12-16 weeks (with potential for extension)
Apply to: [email protected]
About the Role
Are you a people-person who loves connecting face-to-face? Do you enjoy working outdoors and making a real impact in your community? Join Wightman, a trusted name in local communications, as our next Door-to-Door Sales Representative!
We’re on the lookout for an energetic, persuasive, and self-motivated individual to help us bring Internet, Phone, and TV solutions to households in Clifford and surrounding areas.
What You’ll Do
- Engage with potential customers through direct, door-to-door outreach
- Confidently present Wightman’s products and services with clarity and enthusiasm
- Handle questions and concerns with professionalism and a positive attitude
- Collect customer information and complete sales documentation accurately
- Share your daily progress and customer feedback with your team lead
What You Bring
- A natural communicator with great people skills
- Sales or customer service experience is a bonus, but not a must
- Self-starter with a strong work ethic and upbeat attitude
- Comfortable being on your feet and working outdoors for long periods
- At least 18 years old with a valid G driver’s license, clean abstract and reliable vehicle
Why Join Us
- Flexible part-time hours – build a schedule that works for you
- Support from a passionate and close-knit team
- A chance to grow your communication and sales skills in a fun, dynamic environment
- Base wage plus competitive commission and daily mileage
If you would like to be considered for this opportunity, please submit your resume no later than Friday May 8, 2026 to [email protected]
While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.
Wightman is an equal opportunity employer.