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Position/Title	Customer Care Representative-Clifford
Job Classification	Full Time Contract
Department	Customer Care
Direct Report	Manager, Customer Service

Position Summary

The Customer Care Representative delivers exceptional service and creates WOW experiences for every customer. This role supports walk-in and inbound inquiries by phone and email, is knowledgeable in all Wightman products and services (internet, TV, telephone, and mobility), and uses strong people and computer skills to handle orders, answer questions, and promote Wightman’s full range of services.

Duties and Responsibilities

• Greet Customers in person, on the phone and within email communications in a professional and friendly manner. Answer all customer inquiries regarding pricing, their statements, pending orders or any general questions
• Able to provide information to potential new customers on any of our core services such as telephone, internet, television or mobility service. Provision all new mobility sales as quickly and efficiently as possible.
• Able to use several programs to activate service for a new customer as well as daily use of Email, Web Browser, Excel and Word.
• Schedule installations with our Field Technicians by reviewing the next available day/time and co-ordinate what works for the customer.
• Communicate with other Customer Care Representatives and other departments regarding the status of orders either by phone, email or using a chat program.
• Produce daily, weekly or monthly reports for Management, Departmental and Company updates.
• Assist with returned equipment and new equipment and sales office inventory processing as required.
• Complete any other administrative tasks as requested.

Core Competencies (Skills & Attributes):

• Quick to learn products, services, and internal processes; adaptable to change
• Professional, friendly, and confident in person and on the phone
• Strong organizational, multitasking, and time-management skills in a fast-paced environment
• Accurate data entry and order processing with attention to detail
• Solid decision-making and problem-solving skills
• Customer-focused, with the ability to recommend services and features to meet customer needs
• Strong computer skills (Microsoft Word, Excel, and email)
• Reliable, punctual, and goal-oriented
• Keeps up to date with systems, tools, and process changes

Communication:

• Excellent listening skills
• Clear, professional verbal and written communication
• Strong phone presence and customer interaction skills

Qualifications 

• Customer Service experience is required.
• Call Center experience in a Telecommunications environment is an asset.

Working Conditions/Physical Demands 

• Prolonged periods of sitting and use of a computer in an office setting
• May be required to work alone with minimum supervision

How to Apply 

To be considered for this opportunity, please send your resume and cover letter to:

• HR Administrator at [email protected]
• Submission must be received by 5:00pm on Friday September 18, 2026

Wightman is an equal opportunity employer. We thank all that express interest in joining our team,
however only those candidates selected will be contacted regarding additional assessment stages.

Location: Clifford, Ontario

Lead Growth. Build Relationships. Shape the Future.

Wightman is a family-owned communications company proudly serving communities across Southwestern Ontario with Internet, TV, phone, and mobility solutions. As we continue to grow, we are seeking an experienced and strategic Vice President, Sales and Marketing to lead our sales, marketing, customer service and business development efforts.

Reporting directly to the President & CEO, the Vice President, Sales and Marketing is a key member of the executive leadership team responsible for driving revenue growth, expanding market share, and strengthening Wightman’s position as the trusted choice in the communities we serve.

This is an opportunity for a hands-on leader who thrives on building high-performing teams, developing strategic relationships, and delivering measurable business results.

What You’ll Do

Drive Growth & Commercial Strategy

• Develop and execute sales and growth strategies that support Wightman’s long-term business objectives.
• Lead revenue generation initiatives across business, consumer, and wholesale, services.
• Establish sales targets, KPIs, and performance metrics while ensuring accountability for results.
• Identify new market opportunities and support strategic business development initiatives.

Lead High-Performing Teams

• Provide leadership and direction to sales, marketing and customer service functions.
• Coach, develop, and inspire teams to achieve exceptional performance.
• Support the Business and Consumer Sales teams in closing strategic opportunities and key customer accounts.
• Develop pricing strategies and sales programs that drive profitable growth.

Strengthen Strategic Relationships

• Build and maintain strong relationships with customers, wholesale partners, vendors, suppliers, and industry stakeholders.
• Represent Wightman in executive-level customer meetings, industry events, and community organizations.
• Act as a senior escalation point for significant customer concerns while promoting long-term customer loyalty.

Advance Marketing & Market Presence

• Provide oversight and strategic direction for digital marketing initiatives, including website strategy, SEO, social media, advertising, analytics, and lead generation.
• Strengthen brand awareness and community engagement through active participation in local business and industry networks.

Contribute to Executive Leadership

• Collaborate with the executive team to support corporate strategy and annual business planning.
• Develop and manage departmental budgets and forecasts.
• Monitor market trends, competitive activity, and performance metrics to guide decision-making and growth initiatives.

What You Bring

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• 10+ years of progressive leadership experience in sales, business development, or commercial operations.
• Proven success leading revenue growth and developing high-performing teams.
• Strong strategic planning, relationship-building, negotiation, and leadership skills.
• Experience developing KPIs, managing budgets, and driving organizational performance.
• Exceptional communication, customer relationship, and problem-solving abilities.
• Experience within telecommunications, technology, or a related industry is considered an asset.
• Knowledge of telecommunications products, services, and carrier relationships is an asset.

Why Wightman?

At Wightman, we live by a simple principle: people come first. We are committed to delivering outstanding customer experiences while fostering a culture built on integrity, accountability, innovation, and community involvement.

If you’re a growth-focused leader who is passionate about building teams, creating meaningful customer relationships, and helping shape the future of a growing organization, we’d love to hear from you.

Apply today by submitting your resume and cover letter to; [email protected]