| Position/Title | Network Analyst |
| Job Classification | Permanent, Full-time |
| Department | Network Operations |
| Direct Report | Manager, Network Operations |
Location:
This is an in-office role based out of one of the following Wightman locations:
- 58 14th Avenue, Hanover, ON *Preferred location*
- 490 St Andrew St W, Fergus, ON
- 587 Huron St, Stratford, ON
About the Role
We’re looking for a Network Analyst to join our growing team. This in-office role is essential to the day-to-day operations of our network infrastructure. Reporting to the Manager of Network Operations, you’ll help monitor, maintain, and expand our core network systems, troubleshoot incidents, and provide Tier 3 technical support.
You’ll play a key role in keeping our systems running smoothly, participating in network projects, maintenance activities, and responding to escalations. You should be a strong team player, analytical thinker, and committed to delivering excellent customer service.
This position involves primarily office-based work, with occasional travel within our service area and limited field work. Participation in a rotating on-call schedule is required.
In addition to network operations responsibilities, this role is expected to support—and at times lead—IT operational work, including managing Tier 3 IT tickets and preparing, installing, and upgrading laptops and PCs for Wightman staff who rely on these tools daily to serve our customers.
Key Responsibilities
- Adhere to all health and safety policies and procedures.
- Understand and support departmental and corporate performance metrics.
- Collaborate with team members to manage daily operational responsibilities.
- Respond to network events and alarms; troubleshoot and resolve issues promptly to meet service level objectives.
- Conduct audits and monitoring related to network capacity and service performance.
- Install, configure, and test networking hardware to meet internal standards.
- Execute scheduled maintenance work and adhere to change management protocols.
- Participate in after-hours maintenance windows and on-call rotation.
- Test and validate new products against corporate requirements.
- Maintain and update network documentation and diagrams.
- Administer and support corporate network environments, including workstations and peripherals.
- Operate company vehicles safely, according to Wightman policy’s.
- Perform other duties as assigned based on business needs.
Qualifications
- Exceptional customer service, active listening, verbal and written communication.
- Excellence with problem solving and decision-making ensuring actions align with logical troubleshooting methodologies
- Post-secondary education in Networking, Telecommunications, or Electronics.
- Strong understanding of networking protocols including TCP/IP, VoIP, IPTV multicast, and QoS.
- Experience in telecom/networking roles is essential.
- Proven success in troubleshooting networking and other general technical issues
- Valid G-class driver’s license with a clean driving record and willingness to travel as needed.
Additional Assets, considered a plus
- Industry certifications such as Juniper JNCIA or Cisco CCNA (or higher).
- Experience with Unix/Linux and Windows systems administration.
- Familiarity with FTTH, DSL, and Adtran hardware.
- Knowledge of Metaswitch or similar voice switching platforms.
- Understanding of LTE, HSPA, and other cellular technologies.
- Experience with SNMP and network monitoring tools.
- Hands-on experience with –48VDC telecom power systems is beneficial.
Work Conditions
- Some physical activity required: lifting, bending, kneeling, and extended periods of sitting.
- Occasional outdoor work in varying weather conditions.
- Travel for training may be required, including destinations outside of Canada.
- Participation in 24/7 on-call rotation (one week at a time); after-hours support may be required.
How to Apply
To be considered for this opportunity, please send your resume and cover letter to:
- HR Administrator at [email protected]
- Submission must be received by 5:00pm on Friday May 29th, 2026
Wightman is an equal opportunity employer. We thank all that express interest in joining our team, however only those candidates selected will be contacted regarding additional assessment stages.