Fibre FAQs

Q. What is Fibre to the Home?

A. Fibre to the Home is the delivery of a communications signal over optical fibre. Fibre to the Home is used to replace copper infrastructure such as telephone wires and coaxial cable because fibre optic lines have a higher carrying capacity and are more reliable than copper.

Q. What’s the Difference Between Wightman and Other Companies Who Offer 'Fibre'?

A. Wightman is the only true provider of Fibre to the Home in Harriston, Listowel, Mount Forest, Palmerston and Hanover. Other companies offer fibre to the ‘neighbourhood’, which means you could be sharing fibre optic lines with other people on your street. With Wightman your speeds will be faster and your service superior because you have your own individual fibre optic line running right into your house. Wightman offers the fastest internet speeds in Canada, and we’re a local company with several customer service awards to back our ‘people first’ motto.

Call us today at 1-888-477-2177 to activate your fibre services!

Q. Why is fibre better than copper lines, or wireless service?

A. Optical fibre provides the most robust, secure and cost-effective solution for bringing truly high-speed broadband to individual homes. It can manage a significantly higher data rate (bandwidth) over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Optical fibre offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies.

Q. Will I still need a modem with Fibre to the Home?

A. No. A modem is no longer required.

Q. What about satellite? Most people have that choice, don’t they?

A. Satellite offers video, of course, but it cannot offer robust broadband internet service because the subscriber can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds. Another drawback with satellite is that it is location and weather sensitive.

Q. How is an ONT powered? Does it require a battery?

A. An ONT is powered by electricity but requires a battery in the event of a power outage. Your battery will provide emergency power for several hours of talk time during an outage.

Q. How much power does an ONT consume?

A. The ONT will consume less than $5.00 of electricity over the course of a year.

Q. Is there any cost to me for fibre installation?

A. No. Fibre installation is free if you subscribe to our service during the initial installation period in your area.

Q. What if I do not agree to have fibre installed now and decide I want it later?

A. Customers who wait until after fibre is installed in their neighborhood will incur an installation fee.

Q. If I am a current Wightman customer, will you automatically fibre my home?

A. No. Current customers should visit their local Fibre to the Home sales office to sign up (Hanover: 825 10th Street, beside A&W Restaurant).

Q. What happens to my three year commitment if I move?

A. The commitment will be canceled with no cost if you move from your current address.

Q. Can I keep my current television provider?

A. Yes. However, bundling all your services with Wightman should provide you with more savings.

Q. If I switch my phone, internet, or television provider to Wightman, will I still incur a cost with my present provider?

A. No. Once you switch to Wightman for a service there will be no more costs from your previous provider for that service.

Q. Are Wightman’s prices for phone, internet, and TV over fibre introductory?

A. No. Wightman is proud to offer the same rates for all our customers, every month. In addition, your price for services is guaranteed not to increase during your commitment period.