Fibre FAQs

Q. What is Fibre to the Home?

A. Fibre to the Home uses glass fibre to carry communications signals. It replaces existing copper infrastructure, such as telephone wires and TV cable, with a faster, more reliable method of delivering internet, TV, and phone services.

Q. Why is fibre better than copper lines, or wireless service?

A. Optical fibre provides the most robust, secure and cost-effective solution for bringing truly high-speed broadband to individual homes. It can manage significantly faster internet speeds over greater distances, and it is not subject to transmission interference like copper, coaxial cable, and wireless. Optical fibre offers more transmission security, requires less maintenance, and has a significantly longer lifespan than other technologies.

Q. Do I need to take internet or TV to have fibre installed?

A. NO. Only one service is required to have fibre installed. However, bundling all your services with Wightman should provide you with more savings.

Q. Will I still need an internet modem with Fibre to the Home?

A. No. The ONT does the job of a modem, but it is not wireless. If you would like to connect to the internet from any room in your home, Wightman offers a wireless router for only $4.95/month.

Q. Can I keep my current television provider?

A. Yes. However, bundling all your services with Wightman should provide you with more savings.

Additionally, satellite TV is location and weather sensitive. Satellite cannot offer robust broadband internet service because satellite internet subscribers can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds.

Q. Will my phone still work in a power outage?

A. A. The ONT that connects your phone to Wightman's fibre is powered by electricity, and has a built-in battery in the event of a power outage. Your battery will provide emergency power for several hours of talk if the power goes out.

Q. How much power does an ONT consume?

A. The ONT will consume less than $5.00 of electricity over the course of a year.

Q. Is there any cost to me for fibre installation?

A. No. Fibre installation is free if you subscribe to our service during the initial construction period in your area.

Q. What if I do not agree to have fibre installed now and decide I want it later?

A. Customers who wait until after fibre construction is complete in their neighborhood will incur an installation fee.

Q. If I am a current Wightman customer, will you automatically fibre my home?

A. NO. Current customers should visit the closest Wightman Telecom office to sign up:

Q. What happens to my three year commitment if I move?

A. The commitment will be canceled with no cost if you move from your current address.

Q. If I switch my phone, internet, or television provider to Wightman, will I still incur a cost with my present provider?

A. No. Once you switch to Wightman for a service there will be no more costs from your previous provider for that service.

Q. Are Wightman's prices for phone, internet, and TV over fibre introductory?

A. No. Wightman is proud to offer the same rates for all our customers, every month. In addition, your price for services is guaranteed not to increase during your commitment period.