At Wightman, we know you are the reason we are in business. Our longstanding commitment to safeguarding your right to privacy is the reason for our reputation as a leader in the protection of customer privacy.
Each year, we ensure that our employees sign a code of business conduct that requires the safeguarding and proper use of personal customer information. We also place strict controls on the protection and use of personal information within our systems and web sites and ensure that our employees are trained to respect our privacy at all times.
Any time you do business with any of these companies, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Policy and Code.
The Wightman Code of Fair Information Practices also governs the behavior of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained on the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training. All of our employees must review and commit to the Wightman Code of Fair Information Practices annually.
Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listing of your name, address, telephone number, electronic address, is not considered to be personal information.
Wightman collects personal information only for the following purposes:
Your personal information will not be used for any other purpose without your consent.
The purpose for sharing information among Wightman companies is to help us identify your information, communication, and entertainment needs, and to provide you with relevant information, advice and solutions.
Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.
While our policy is not to provide personal information to any party outside of Wightman companies, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:
We take all the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.
As an added protection for children, on any of our commercial web sites or online services directed to children under 13 years of age, we will obtain the permission of a parent or legal guardian before collecting, using or disclosing any personally-identifiable information about a child, e.g., for participation in contests or promotions.
The Wightman companies offer a number of services to help balance the privacy interests of customers and the people they call. You can find information about the Wightman services (e.g., Call Display, Visual Call Waiting, Ident-A-Call, Call Blocking, etc.) in the introductory pages of the telephone directory, by visiting www.wightman.ca or by contacting our Wightman business office based in Clifford, Ontario. Wightman Internet offers solutions for internet connectivity that allows you to maintain the privacy and security of your corporate electronic information. For more information, please contact our business office.
If you have questions or concerns about your privacy, you can contact us through the Wightman company website listed below or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.
If you still have unresolved concerns with respect to the treatment of your personal information by one of the Wightman companies, you may address these concerns, in writing, to the Wightman Privacy Ombudsman, who has overall responsibility for the companies' compliance with this policy and applicable privacy restrictions.
You should write to:
The Office of the Privacy Ombudsman
100 Elora St. N.
P.O. Box 70
Clifford, ON N0G 1M0
If the Wightman Privacy Ombudsman does not resolve the issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling
1-800-282-1376 or writing to:
The Privacy Commissioner of Canada
112 Kent St.
You may decide that you prefer us not to share your personal information among Wightman companies to promote products and services. If this is the case, you may advise us by visiting our website or by calling us at the number shown on your bill.
Summary of Principles
Wightman is a telecom company. But that's just what we do - it isn't who we are.